Associate Product Manager

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Meet Siena

Siena is the first intelligence layer for customer experience. We’re creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesn’t just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

We’re transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

The team

We’re a small, distributed team that punches way above our weight. Every person here has outsized impact because we’ve built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.

If you’re excited about building something that doesn’t exist yet, we’re building agents that don’t just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

What We’re Looking For

You’re early in your career but ready to own real product areas at the frontier of AI and customer experience.

We welcome multiple paths:

• The operator who wants to build – experience as a solutions engineer, implementation manager, solutions consultant, or customer success at scale.
• The technical PM – shipping product at technical B2B companies—ideally in CX, helpdesk, e‑commerce, marketing tools, or AI automation.
• The consumer‑minded builder – familiarity with product feel, user behavior, e‑commerce, and building premium experiences.

What matters across all paths: you understand complex systems, ship fast, have high standards, and want to build AI agents that interact with millions of consumers.

You have

• 1‑3 years in PM, solutions engineering, implementation, technical account management, customer success engineering, sales engineering, solutions consulting, or product ops
• Experience with technical products and enterprise customers is a big plus
• AI‑native mindset—use tools like Claude, Chat
  GPT, Cursor and push them to limits
• Technical curiosity—you can scope webhook systems and OAuth flows, even if you don’t code them
• Builder mentality—you ship features, write docs, run demos, and measure what matters
• Customer confidence—you thrive talking with customers and running product demos

You thrive when

• Shipping new capabilities that change how customer service works
• Building systems that automatically improve agent performance
• Working directly with customers to understand real problems
• Seeing features you built get adopted and create customer value

What You’ll Do

• Own defined product areas end‑to‑end while learning our AI agent ecosystem from an elite team.
• Depending on background, work on new platform capabilities, evaluation systems, customer‑facing features—run features from internal testing to GA, including customer enablement through webinars and documentation.
• Act as forward‑deployed PM—meeting customers onsite, breaking down enterprise workflows, scoping in real‑time, validating pain points, building prototypes, and moving fast from insight to shipped product.
• Demo your own products to customers and work alongside sales; become known by name in our customer communities.

Why this role matters

• You get direct exposure to CEO‑level product thinking while owning meaningful areas of our product—a perfect setup for growth into a senior PM role at a fast‑growing AI company.

Why Siena?

• Meaningful impact—your work directly shapes our product and company.
• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus equity or stock grants.
• Learning budget—grow with us.
• The thrill of building something new at a stage where your contributions matter most.
• AI‑fluency—make AI your second nature.
• Untapped problems—redesign the future of customer experience.

Our values

Curiosity, customer‑obsessed, ownership, problem‑fixing first, direct feedback, high standards, startup speed, real relationships, adaptability, persistence.

Our approach to AI

Treat AI like a natural extension. Build our own ecosystem of agents for research, debugging, writing, analysis. Share knowledge through demo days, Slack threads, and a quarterly budget for new tools.

Legal and EEO

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.