Associate Tech Support Engineer Porto

Overview

Join to apply for the Associate Tech Support Engineer role at Blip. pt. Blip is a leading tech company focused on software engineering solutions for sports entertainment. We operate at scale as part of Flutter Entertainment, supporting the Group's goal of becoming the global leader in online sports betting and i
Gaming, delivering innovative products for over 14 million monthly customers worldwide.

We are serious about Tech. We are
- solvers with big ambitions, keeping a
- first mindset and prioritizing flexibility to deliver the best technological products and tackle industry challenges. We empower you to be yourself, shaping a culture of belonging.

The Role

The Associate Tech Support Engineer will be the first point of contact for
- users, providing
- on management of requests, incidents, and issues. The role covers both first and second level support, coordinating with senior engineers and specialist teams when deeper investigation is required. This position is ideal for a dedicated,
- motivated technical professional with a strong customer service focus. The primary goal is to deliver
- class IT support across Windows and Apple based infrastructure, hardware, software, mobile devices, video conferencing, and AV systems. Additionally, the role includes asset management responsibilities, ensuring users have the right tools at the right time.

What You’ll Be Doing

• Provide proactive support to colleagues through
  - ups,
  - side assistance and remote support.
• Support all IT systems and facilities in the assigned office, including video conferencing, bespoke conference rooms, meeting rooms, TV, and AV systems.
• Investigate and resolve incidents, take ownership of issues, coordinate with multiple support teams when necessary, and communicate effectively with users.
• Log and track all requests/incidents in the IT service management system, ensuring timely updates and adherence to SLAs.
• Maintain a high standard of service management with emphasis on customer service, documentation, and availability.
• Escalate issues to other teams as necessary while retaining ownership of the overall issue.
• Maintain accurate IT asset records, tracking issued and returned devices in the IT Asset Register.
• Keep stock of general IT equipment and peripherals, placing procurement orders where necessary.

What You’ll Bring

• Minimum 1 year experience in a user or customer facing role. Experience in a tech support role preferred.
• Knowledge of enterprise applications, tools and operating systems such as Mac
  OS, Windows, M365, JAMF, Atlassian, Intune, VPN Solutions, etc.
• Good general IT knowledge and awareness of the latest technologies related to
  - user environment.
• Deep sense of urgency and ability to identify and achieve quick wins.
• Strong verbal communication and interpersonal skills, with a
  - first approach.
• Ability to prioritize own workload and work as an individual as well as within a highly demanding team environment.
• Taking ownership of issues through to resolution with a positive
  - do and proactive approach to issue resolution.

Perks & Benefits

We offer amazing perks & benefits. Check them out for more details.

Equality & Inclusion

At Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply. We are committed to including everyone regardless of race, disability, age, gender identity, sexual orientation, and religion. If you need any adjustments to apply for the position, please email accommodations@blip. pt. We will only respond to inquiries related to disabilities.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

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