Associate Techinical Customer Support Advisor Lisboa

Associate Techinical Customer Support Advisor
Lisboa
Lisboa, Lisboa, Portugal

Associate Technical Customer Support Advisor

Join to apply for the Associate Technical Customer Support Advisor role at Finastra.

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8, 000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

What will you contribute?

Reporting to the Technical Customer Support Senior Manager, the Associate Technical Support Engineer is the key interface between Finastra and its clients, contributing to the overall delivery of software and services to ensure a
- class customer experience. The role involves handling and resolving technical issues efficiently, assisting functional consultants as needed, testing beta releases, and potentially visiting client sites.

Responsibilities & Deliverables

• Respond to customer requests, issues, questions, or assistance needs, ensuring proper utilization of the product.
• Understand and replicate reported issues in Finastra environments.
• Perform technical investigations and root cause analysis, providing solutions or detailed analysis to stakeholders.
• Update clients on progress and ensure timely resolution, focusing on customer satisfaction and product quality.
• Participate in client meetings and Web
  Ex sessions to facilitate communication and expedite issue resolution.
• Validate fixes by testing scenarios thoroughly.
• Build and provide simple scripts with senior colleagues' assistance when necessary.
• Write technical specifications and document best practices.
• Escalate issues to team leaders or managers when needed.

Required Experience

• University degree in Computer Science, Mathematics, Business IT, or related field.
• Knowledge of RPG, Java, and SQL.
• Experience with IBM Web
  Sphere MQ or Red
  Hat AMQ is advantageous.
• Familiarity with other programming languages and debugging tools across operating systems.
• Product knowledge of Midas and Fusion Payment Manager is preferred.
• Excellent English communication skills, both written and verbal.
• Strong analytical skills, attention to detail, responsibility, and customer focus.
• Ability to work independently and as part of a team.

Benefits

• Flexible working arrangements, including unlimited vacation and hybrid work options.
• Well-being support, including confidential therapy, coaching, and emotional support groups.
• Comprehensive insurance, retirement plans, and lifestyle benefits.
• Opportunities for volunteering and donation matching.
• Participation in diversity and inclusion groups.
• Online learning and career development resources.
• Recognition programs and employee engagement initiatives.

At Finastra, we celebrate diversity and support an inclusive environment where everyone can thrive. Join us and help make a difference!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other