Assurance Oss Expert Viseu

Assurance Oss Expert
Viseu
Viseu, Viseu District, Portugal

**Role Purpose**:Vodafone Network Operations ensures the operations of several network platforms including the supporting tools, Operating Support Systems. The role purpose is to ensure the excellence in operations of OSS Central Platforms, highservice availability, lean and optimized processes, and proactive monitoring. Ensure platforms/systems maturity and stabilitywhile helping the program delivering according to the predefined objectives. Ensure a strong and focus communication withthe costumer and incident resolution within agreed targets. **Main Responsabilities**:
- Interaction with the internal costumer with the purpose to ensure the needed support according to the customer needs in due time;



- Interaction with
Vendors to facilitate and support in any needed action;



- Interaction with
Engineering department to ensure the proper delivery following the agreed standards and deliverables within the planned times;



- Internal interaction with the purpose to facilitate processes and implement improvement actions;



- Team performancereflected by the agreed set of KPIs and qualitative
- back of the internal customers;



- KPI and SLA Assurance KPIs. **Ideal Background**:
- University degree in Computer Science or Telecommunication or related fields;



- Knowledge/experience on HP Unified OSS Console;



- Knowledge on Ericsson Adaptive Inventory (formerly Ericsson's Granite Inventory);



- Good understanding of Incident, Change processes and CMDB;



- Knowledge on python, XML, Citrix, Nagios, BMC Remedy, Oracle ESB, VMware, Jenkins;



- Web development (html, CSS, Java
Script);



- Knowledge in Oracle and SQL;



- Ability to work effectively in a geographically distributed large international organization with a geographically distributed,
- cultural team;



- Effective communication, presentation skills and technical documentation capabilities;



- Availability foron call support. ;



- ITIL, system support, service management knowledge required;



- Understanding of
Agilemethodologies (SCRUM);



- Fluent Portuguese and English. **Not a perfect fit? **: