Atención al Cliente - Lisboa Lisboa

What you will do in this role

As a Customer Service Representative, you will

• Manage bookings (modify, cancel, or create new reservations).
• Assist clients via inbound/outbound calls and email.
• Provide support with services such as Flight Club, VIP Service, and PRM (Passengers with Reduced Mobility).
• Handle claims related to strikes, delays, or cancellations.
• Deliver accurate,
  - time information that helps customers make informed decisions.
• Go beyond customer expectations to ensure a memorable experience.
• Listen carefully to each customer’s situation and acknowledge their needs.

Your profile

We Are Looking For Someone Who

• Has a high level of Spanish (C1) and English (B2), both written and spoken.
• Demonstrates excellent communication skills, empathy, and team spirit.
• Ideally has experience with GDS tools such as Amadeus, Galileo, or Sabre.
• Brings at least 6 months of experience in customer service or as a tourism/travel representative.

Even if you don’t tick every box, we encourage you to apply. We will do our best to match your profile with the right opportunity.

What’s in it for you

• Competitive salary (base plus additional bonuses).
• €1000 Welcome Bonus.
• Central office location in Lisbon, Portugal.
• Referral bonus opportunities (bring-a-friend program).
• Fully paid initial training on the company and project.
• Career development and growth opportunities.

Skills: english, customer service, spanish