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Lyca Mobile Portugal – Customer Service Agent (Inbound)

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will provide information about our products and services, answer customer inquiries, and resolve issues efficiently.

Key Responsibilities

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and
  -
  - date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Qualifications

• Fluency in Portuguese and English (spoken and written) – Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems, customer‑oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Benefits

• 6‑month fixed‑term contract with the possibility of renewal.
• Base salary of €870. 00 + Meal allowance of €7. 25 per day.
• Full‑time schedule: Monday to Saturday, 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Exide Technologies – Customer Service Trainee (Automotive Division)

Exide Technologies is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. The company has 11 manufacturing and 3 recycling facilities across Europe.

About the job

For our fast‑growing Automotive division in Castanheira do Ribatejo, Portugal, we are looking for a Customer Service Trainee.

Key Responsibilities

• Assist the Customer Support team with daily backup tasks and general administrative support.
• Support the Customer Support team in managing key retail accounts.
• Handle transport incidents and preparation issues in coordination with our logistics partner in Spain.
• Coordinate customer scrap collection processes in Portugal.

Qualifications

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge and management of Excel spreadsheets and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organizational skills, attention to detail, and analytical thinking.

Preferred

• A good understanding of Spanish will be regarded as a plus.
• Some experience in managing customer incidents or solving customer issues.
• Motivation to grow professionally in the area of customer support.

Benefits

• Challenging, responsible and varied job in a modern, fast‑growing division within an International Corporation.
• Highly collegial working environment with a reasonable scope for action and decision‑making.
• Personal and professional development opportunities, additional corporate well‑being initiatives and several key benefits, including:
• Flexible working hours system.
• Medical Services according Exide protocols.
• Professional growth possibilities & learning opportunities.
• Collaboration with transverse teams and helpful colleagues.
• Contribution to innovative projects.
• A real perspective of working in a dynamic environment.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our Selection team will reach out.

Our energy: It’s you! Together, we will be transforming the energy sector.

Exide is an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet’s limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies – Energizing a new world.

Jove Insurance – Customer Service & Admin Specialist

Jove Insurance is a global‑first insurtech MGA providing borderless, digital‑first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US.

Role Overview

As a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through Hub
Spot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.

Key Responsibilities

• Respond to customer tickets via Hub
  Spot, providing clear, helpful, and professional support.
• Resolve customer queries, requests, and complaints quickly and effectively.
• Support the sales team by engaging with customers to prevent cancellations and improve retention.
• Process and manage insurance claims in coordination with insurers and internal teams.
• Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.
• Maintain accurate customer records and track interactions in Hub
  Spot.
• Contribute to improving customer service processes and feedback loops.

Requirements

• Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
• Strong communication skills (written and verbal) in English; Other European Languages is an advantage.
• Comfortable working with CRM/ticketing systems (experience with Hub
  Spot is preferred).
• Problem‑solving mindset and ability to remain calm under pressure.
• Organised, detail‑oriented, and proactive.
• Team player with the ability to work cross‑functionally (sales, claims, operations).

Benefits

• Competitive salary and benefits package.
• Opportunity to join a high‑growth global insurtech.
• International work environment with offices in Lisbon and London.
• Career growth opportunities as we expand across Europe, UK and the US.
• Supportive, innovative, and fast‑moving team culture.

Olivia Hotels Lisbon – Bellboy / Bellgirl (Front Desk Support)

We are looking to hire Bellboys/Girls who will represent the first and last impression of our guests at the upcoming opening of Olivia Hotels Lisbon.

Main Responsibilities

• Greet and welcome guests upon arrival.
• Assist with the transport, loading and unloading of luggage.
• Escort guests to their rooms and explain the main hotel services.
• Coordinate with Front Desk and Concierge to meet immediate guest needs.
• Keep the entrance and lobby areas tidy and presentable.
• Handle special requests related to transfers, errands and personalized services.

Requirements

• Previous experience in a similar position or in customer service, preferably in hospitality.
• Basic to intermediate level of English; other languages will be valued.
• Excellent appearance, positive attitude, and customer‑oriented mindset.
• Availability to work in rotating shifts (morning, afternoon, night).
• Physical ability to handle luggage.

Benefits

• The opportunity to join a hotel project in full expansion.
• Initial training in service standards and hotel protocols.
• Career development opportunities in a dynamic environment.

How to apply: If you meet the requirements and wish to be part of a team committed to service excellence, please send your updated CV.

Tecnimede Group – Customer Service Technician

Tecnimede Group is a Portuguese multinational company with more than 40 years of experience in the life cycle of medicinal products for human use.

Responsibilities

• Provide customer support in the areas of order management, requests, and complaints.
• Record and monitor requests using the CRM system (Salesforce).
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Analyse processes and suggest improvements to enhance service efficiency and quality.

Requirements

• Experience in customer service, preferably in the healthcare or pharmaceutical sector.
• Knowledge of Salesforce CRM and SAP will be a strong advantage.
• Excellent communication and problem‑solving skills.
• Team spirit, organisational ability, and multitasking capacity.
• Fluency in Spanish and English will be valued.

In accordance with the provisions of the GDPR and other applicable data protection legislation, the hiring company guarantees that the processing of your personal data is lawful, fair, transparent, and limited to the purposes for which it was collected.

Head of Product – Customer Service Platform

This is an on‑site role. The office is in Lisbon, Portugal. No remote, no hybrid work.