Atlante Iberia - Customer Care Specialist Lisboa

Atlante Iberia - Customer Care Specialist
Lisboa
Lisboa, Lisboa, Portugal

Atlante is NHOA’s new Global Business Line dedicated to build the first EV Fastcharging Network enabled by renewables, energy storage and 100%
- integrated. The Atlante project is the result of the partnership between NHOA - which develops and invests in the network being owner and operator - Free2Move e
Solutions, in the role of supplier of charging technology, and Stellantis automotive group. **Position**:**Key Responsibilities**:
- Ensure customer satisfaction and provide a
- quality user experience;



- Manage external providers, including training and performing quality checks;



- Collect and analyze Key Performance Indicators (KPIs) for reporting;



- Continuously monitor and review customer feedback, complaints, and concerns to improve the customer experience. **Requirements**:
- 2-3 years of experience in a Customer Care role or a similar position, ideally in the mobility industry. - Fluent in Portuguese and English;



advanced Spanish is required. Italian is a plus. - Experience managing customer support service providers. - Strong ability to promote value through the customer experience. - Exceptional communication skills with the ability to build and maintain positive business relationships. - Technical skills related to the use of products or services. - Proficiency with productivity tools (Excel, Power
Point) and data management/analysis systems (Power BI, SAS, etc. ). - Strong time management skills and the ability to work independently. - Accountability and organizational skills are essential. - A degree in Communications or Marketing is preferred. **Other information**:**Location**: Lisbon**Benefits**:
- Competitive salary with
- based bonuses. - Comprehensive health insurance. - Opportunities for professional development and career growth. - A supportive and collaborative work environment. - This announcement is addressed to both sexes, in accordance with Law 903/77 and Legislative Decree 198/2006, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03. _