Aura Host (Guest Experience Agent) - ME Lisbon Lisboa

Aura Host (Guest Experience Agent) - ME Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Aura Host (Guest Experience Agent) - ME Lisbon

Area: Guest Experience and Customer Service

Location: Lisboa, PT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards.

What You Will Do

• Ensure the customer experience by personalising their stay, anticipating their needs, and exceeding their expectations.
• Use the different customer experience management tools efficiently.
• Be aware of the Voice of the Customer results and comply with the defined improvement plans.
• Manage customer incidents, following established protocols.
• Be knowledgeable about Lisbon and be able to offer services and products according to customers' preferences.
• Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.

What We Are Looking For

• Minimum 2 years of experience in the role.
• High level of Portuguese and good English skills.
• Hospitality degree.
• Quality and customer service oriented.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior, all possess unique qualities that make working at Meliá an opportunity for growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments, and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the support of management and our HR policies. We promote a corporate culture of equality and raise awareness about acting jointly and globally.

We also prioritize diversity and inclusion, avoiding discrimination based on disability, race, religion, gender, or age. We believe diversity and inclusion are essential for our success as a global company.

Furthermore, we support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make this possible.

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