Aura Host (Guest Experience Agent) - ME Lisbon Lisboa

Aura Host (Guest Experience Agent) - ME Lisbon
Lisboa
Lisboa, Lisboa, Portugal

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Aura Host (Guest Experience Agent) - ME Lisbon

Area: Guest Experience and Customer Service

Location: Lisboa, PT

"The world is yours with Meliá"

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards.

What You Will Do

• Ensure a personalized customer experience, anticipating their needs and exceeding expectations.
• Use customer experience management tools efficiently.
• Monitor Voice of the Customer results and implement improvement plans.
• Manage customer incidents following established protocols.
• Be knowledgeable about Lisbon and offer services and products according to customer preferences.
• Coordinate with other departments, such as front desk and Housekeeping, to address guest needs and requests efficiently.

What We Are Looking For

• Minimum 2 years of experience in the role.
• High level of Portuguese and good English skills.
• Hospitality degree.
• Quality and customer service orientation.

At Meliá, we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior roles, everyone has unique qualities that make working at Meliá an opportunity for growth and a chance to create your future anywhere.

Our warmth, proximity, and passion for our work make working at Meliá an unforgettable experience, full of emotional moments, and always with the feeling of belonging to a big family where you are valued as a VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men, promoting a corporate culture of effective equality and raising awareness about the importance of joint action.

We promote our commitment to diversity and inclusion, avoiding discrimination based on disability, race, religion, gender, or age. We believe that diversity and inclusion are essential for our success as a global company.

Additionally, we support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make this possible.

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