Aura Host (Guest Experience Agent) - ME Lisbon Lisboa

Aura Host (Guest Experience Agent) - ME Lisbon
Lisboa
Lisboa, Lisboa, Portugal

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and be part of our extensive global family.

Benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, as we are proud of you.

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission: Under the supervision of the Aura Manager and the Assistant Aura Manager, the Aura Host oversees the daily operations of the department, dedicated to achieving excellence in customer satisfaction by ensuring continuous compliance with the highest standards.

What You Will Do:

• Ensure the customer experience, personalising their stay, anticipating their needs, and exceeding their expectations.
• Use the different customer experience management tools efficiently.
• Be aware of the Voice of the Customer results and comply with the defined improvement plans.
• Manage customer incidents, following the established protocols.
• Be knowledgeable about Lisbon and be able to offer services and products according to customers' preferences.
• Coordinate with other departments, such as the front desk and Housekeeping, to address guest needs and requests efficiently.

What We Are Looking For:

• Minimum 2 years of experience in the role.
• High level of Portuguese and good English.
• Hospitality degree.
• Quality and customer service oriented.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From junior to senior, all have unique qualities that make working at Meliá an opportunity for growth and a passport to create your future wherever you want.

Our warmth, proximity, and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments, with a feeling of belonging to a big family of VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men, promoting a corporate culture of effective equality and raising awareness about joint action.

We support sustainable growth through a socially responsible team. Our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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