Automation Solutions Specialist
Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a
- energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
Job Description
Your Mission
We’re seeking a
- on Automation Solutions Specialist to optimise our internal processes and workflows. Collaborating with Product Managers (particularly those overseeing CR and sales tools) and Operations leaders, you will design and implement solutions that enhance how we serve our customers. This involves everything from automating logistics and
- chain notifications to integrating our CRM platforms seamlessly with internal systems.
Key Responsibilities
Automation Development & Maintenance
Build, test, and deploy automation workflows, primarily using Workato (or comparable platforms).
Integrate and synchronise systems (Hub
Spot, Zendesk, Jira, etc. ) to ensure accurate data flow and minimal manual intervention.
Manage
- related processes, including
- time notifications and communications around deliveries or status updates.
Process large Excel datasets (>10k rows) in data frames for reporting, visualisation, and trend analysis.
Apply basic statistical methods (means, medians, standard deviations) to identify efficiencies and inform
- making.
Collaboration & Stakeholder Engagement
Work closely with operational leaders and agents in multiple locations, gathering requirements and translating them into actionable automation proposals.
Conduct occasional presentations or demos of automation solutions, though the primary focus is
- on execution.
Regularly assess existing processes for opportunities to automate and improve.
Leverage AI and Large Language Models (LLMs) to expedite coding, debugging, and prototyping solutions.
Security & Compliance Awareness
Ensure automations follow essential data security and privacy best practices.
Liaise with relevant teams on compliance considerations as needed (e. g. , data privacy regulations).
Leadership & Growth
Guide less experienced team members or peers in best practices for automation.
Potentially lead a small team of automation specialists as the function expands.
Qualifications
Technical Proficiency
i
Paa
S Experience: Hands-on knowledge of Workato or a similar platform.
API Integrations: Familiar with RESTful APIs, JSON payloads, and
- based authorisations.
Proficient in using spreadsheets, data frames, and basic data visualisation tools.
Able to handle
- large data sets (tens of thousands of rows) efficiently.
Tools & Platforms
Comfortable working with Jira, Hub
Spot, Zendesk, and other CRMs or ticketing systems.
Analytical & Problem-Solving Skills
Demonstrable track record of spotting automation opportunities and delivering workable, tested solutions.
Capable of basic statistical calculations to inform operational decisions.
Able to translate business needs into technical solutions and convey progress to
- technical stakeholders concisely.
Fluent written and spoken English; other languages a plus.
Professional Experience
Previous experience in a role heavily focused on automation, systems integration, or process engineering.
Exposure to operational logistics or
- chain systems is beneficial but not mandatory.
Mindset & Growth
Motivated to explore new technologies, including AI tools, to enhance productivity.
Comfortable in a
- paced environment with evolving priorities.
Additional Information
The Perks
- We trust you, so we offer flexible working hours, as long it suits both you and your team;
- Health Insurance;
- 25 days of Annual leave (+ Bank holidays);
- Public Transportation Card;
- Frequent team events & activities in the office and outside;
- Office snacks every day;
- Friendly, comfortable and informal office environment.
- Informações detalhadas sobre a oferta de emprego
Empresa: Teya Services Ltd. Localização: Porto
Porto, Porto District, PortugalPublicado: 13. 5. 2025
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