AWS Operations Engineer (all genders)

AWS Operations Engineer (all genders) - Core
Media

Core
Media Portugal is seeking an AWS Operations Engineer to join our Dev
Ops Team

Core
Media, a global leader since 1996, is a globally leading provider of a Digital Experience Platform, that uniquely combines its powerful Content Cloud with additional Marketing Cloud and Cloud Contact Center solutions, offering more ways to interact with your customers than any other DXP. This marks a step forward in
- time personalization and optimization capabilities, as well as the introduction of conversational experiences enriched with AI and a human touch. By seamlessly guiding customers through their purchasing journey with engaging conversational experiences and providing the option to connect with real people as needed, we significantly enhance the power of the customer experience.

Main Responsibilities

• Operate the product safely and securely on behalf of our customers, troubleshoot problems, and improve the service in collaboration with the Dev
  Ops Engineers;
• Perform system updates and modifications to system configurations on behalf of customers and other stakeholders;
• Respond to system incidents, troubleshoot problems, and implement solutions to restore services;
• Communicate effectively with stakeholders, providing updates on system status and changes;
• Collaborate within the Operations team, and cooperate with the Support and Dev
  Ops teams, to answer questions and troubleshoot problems;
• Develop and implement automation scripts and tools;
• Monitor and enforce security policies and procedures;
• Create and maintain comprehensive documentation for systems, processes, and configurations;
• Coach team members and coordinate team efforts together with the Support and Operations Manager;
• Regularly be part of 24/7
  - call rotation.

Key Requirements

• Experience with system administration, network management, and infrastructure design;
• Proficiency in the command line (Linux) and scripting skills (Python, bash);
• Experience with Ia
  C tools (e. g. , Terraform);
• Experience with AWS, Docker, and virtualization management platforms (e. g. , o
  Virt);
• Strong knowledge of monitoring tools, such as Prometheus, Kibana, Grafana, Loki, Zabbix;
• Analytical and
  - solving skills with the ability to troubleshoot complex issues;
• Ability to quickly assess and resolve operational challenges;
• Fluent English communication skills, both written and verbal.
• Ability to interact effectively with other teams and be a team player;
• Curiosity and interest in innovation and technology;
• Experience working in a modern agile software Engineering environment.

Additional Requirements

• Enjoy working in a modern agile software engineering environment
• Ability to interact effectively with other teams and be a team player
• Excellent communicator, common sense and a passion for learning

What We Offer

• A hybrid working model (remote + office)
• An onboarding program to guide you through all the company's departments
• Several amenities and perks
• Unique office space in the historical centre of Porto
• All the benefits of a large corporation combined with an informal and friendly environment
• A commitment to your development (we enjoy sharing and learning), with a career plan and regular feedback (regular 1-1 meetings and performance reviews)
• Health insurance

Working at Core
Media means shaping the digital world - with around 220 colleagues at global locations, exciting projects, international clients, and lots of fun at work. Join our team!