Azure Ai Senior Technical Support Engineer Lisboa

Azure Ai Senior Technical Support Engineer
Lisboa
Lisboa, Lisboa, Portugal

Overview

With over 18, 000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s
-
- end customer experience. Join CE&S and help us build a future where customers come to us not only because we provide
- leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems, and demonstrate new ways to maximize their Microsoft investment.

Our Digital Transformation Platform (DTP) group within CSS offers
- class support on technologies such as Data analytics, AI & Io
T, Business Intelligence, Power BI, SQL, Dynamics 365, and Power Platform, enhancing customer trust and business performance.

We seek passionate individuals in CSS as Technical Support Engineers to troubleshoot and resolve complex customer issues. This role offers opportunities for career growth,
- solving, collaboration, and technical skill development.

This position allows for up to 100% remote work.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and inclusion, encouraging innovation and collaboration.

Qualifications

Minimum requirements include extensive experience in technical support, consulting, or IT, or a Bachelor's in Computer Science or IT. Candidates should demonstrate strong troubleshooting skills, experience with cloud platforms (Azure, AWS, GCP) focusing on AI/ML, scripting skills (Power
Shell, Python), and a deep interest in AI technologies like Chat
GPT, Lang
Chain, Hugging Face. Knowledge of networking, security, RESTful APIs, data engineering, database management, and data visualization is essential. Proficiency in German and English is required.

Responsibilities

Response and Resolution:

Own and resolve complex technical issues, serve as escalation point. Readiness:

Lead community building, share knowledge, and enhance technical proficiency. Product/Process Improvement:

Act as a trusted advisor to improve Microsoft products and support processes. Business Integration:

Use insights to shape strategies with customers, partners, and teams.

Benefits include healthcare, educational resources, discounts, savings, parental leave, time off, giving programs, and networking opportunities, varying by location and employment type.

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