B2B CRM Manager Oeiras

B2B CRM Manager
Oeiras
Oeiras, Distrito de Lisboa, Portugal

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Our client is a leading tech and digital services provider operating within the i
Gaming industry. As part of their continuous growth we are now seeking a B2B CRM Manager to join their team in Sofia (Bulgaria) / Oeiras (Portugal) / Warsaw (Poland)

Responsibilities:

• Develop and implement
  - channel CRM strategies through a data led approach, to drive customer engagement and retention, tailored to the look and feel of our client’s B2B brands.
• Monitor and optimise CRM campaigns and customer journeys to improve customer experience
• Monitor KPIs related to customer engagement, retention, and revenue, to provide regular reports and insights to stakeholders.
• Analyse customer behavior and assess its impact on business KPIs.
• Segment customers based on behaviors to tailor offers and come up with effective campaigns and promotions aimed at maximizing revenue and retention.
• Stay up to date with industry trends, while also monitoring competitors to ensure brands maintain best practices and being competitive.
• Collaborate with various departments to ensure cohesive promotion and offers that align with the overall business objectives.

Requirements;

• Degree in Marketing, Business Admin or related would be preferred
• Proven CRM experience (B2B) within the i
  Gaming industry
• Knowledge of CRM systems such as Optimove, Salesforce, …
• Experience with data analytics and reporting tools.
• Strong understanding of the online gambling industry.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and build strong relationships.
• Analytical mindset with the ability to interpret data, derive actionable insights, and drive strategic
  - making.
• Results-driven approach with a focus on delivering measurable business outcomes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Business Consulting and Services

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