B2b Customer Support Agent In Lisbon - €1.040 A Month Lisboa

B2b Customer Support Agent In Lisbon - €1.040 A Month
Lisboa
Lisboa, Lisboa, Portugal

**General Information**Position: Customer Support French
Location: Sandyford, D18Contract: Full-time role 40 hours per week
Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift). **Duties and Responsibilities**- Develop deep knowledge within a complex product group. - Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or
- bugging. - Own tasks
-
- end until they are assigned to specialist. - Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome. - Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales
- Partner with product support group specialists to determine solutions to advertising bugs and product
- Facilitate a
- end customer experience related to support for advertising
- Mentor team members and own product support areas. . **Priority Skill**:Customer Service Operations**Basic Qualifications**:
- High School Diploma**Professional Skills**- Excellent oral and written communication skills required. - Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications. - Aptitude to support sophisticated products. - Ability to overcome a product learning curve. - Ability to think critically and problem seek. - Ability to work in teams. - Bachelor’s Degree- Minimum of 1 year of experience Customer Service/Call Centre- Proficient in _**French**_ and _**English**_- Proficient with using computers**Tipo de oferta**: Período Integral
Pagamento: 2 000, 00€ - 2 500, 00€ por mês**Benefícios**:
- Cartão/Ticket refeição- Seguro saúde
Data de início prevista: 18/08/2025