B2b Customer Support Agent In Lisbon - €1.040 A Month Viseu

B2b Customer Support Agent In Lisbon - €1.040 A Month
Viseu
Viseu, Viseu District, Portugal

**VCustomer Support Agent (Turkish), Lisbon**We are recruiting for a leading Outsourcing/BPO consultancy who is seeking to onboard a Trukish speaking Customer Support Agent for their Lisbon office. **What you will be doing**:

- Ensure customer satisfaction and provide professional customer
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and
- Identify the issue the client is facing, troubleshoot and provide the
- Able to identify when the issue should be
- assigned to another department or more senior
- Collaborate with other specialists to solve or properly close help tickets - Document each action taken and categorize cases and possible bugs, so that our engineering team can address
- Maintain and update all
- related administrative forms. **Who you are**:

- Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)- Previous experience in Customer support roles, ideally from contact centres is
- Possess excellent writing and verbal communication skills to simplify technical language for
- technical users - Resourceful and stress resilient personality that can adapt and remain calm in all
- Ability to meet tight deadlines with minimum supervision and in timely
- Ability to work independently, while being team player at the same
- Ability to cover shift
- Eligible to work in the EU. **What you will find**:

- Excellent remuneration package based on experience, skills and
- Be part of a dynamic and creative team with positive and friendly
- Relocation
- Guidance and tools to reach your full potential. **What are you waiting for? **Send us your CV with reference - CSA_T**Tipo de oferta**:

Período Integral
Horário de trabalho:

- Turno de 8 horas
Requisito de idioma flexível:

- Português Não Necessário
Idioma:

- Turkish (obrigatório)- English (obrigatório)