B2B French-speaking Customer Specialist Lisboa

B2B French-speaking Customer Specialist
Lisboa
Lisboa, Lisboa, Portugal

Accomodation provided

Lea Recruiting is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.

If you have strong customer service skills,
- solving abilities, and experience working in a
- paced environment, this role is for you

Your Role

• Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.
• Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.
• Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.
• Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and
  - centric approach.

Your Qualifications

• Language Proficiency: Fluent in English and proficient in French.
• Education & Experience: High school diploma (mandatory).
• Stable job history (not frequent job hopping).
• Minimum 1 year of experience in customer service with a strong
  - oriented approach.
• Strong interpersonal and teamwork skills.
• Ability to multitask in a
  - paced environment.
• High attention to detail and
  - solving mindset.
• Experience with automated customer service platforms is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills.
• Flexibility and adaptability to change.
• Ability to work independently while following company protocols.
• Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

The Offer

• Stable Work Contract: Full-time,
  - based position in Lisbon, Portugal, with structured shifts.
• Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.
• Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.
• Competitive Benefits Package:
• Health insurance & wellness programs.
• Paid time off & holiday allowances.
• Performance-based incentives.
• Dynamic Work Environment: Work with an international team in the
  - growing digital payment industry.

Benefits

• Accommodation provided
• Close to the beach
• Flight costs reimbursed
• Multicultural Team
• Paid Training
• Progressive company culture
• Sunny weather

Type d'emploi : Temps plein

Rémunération : 1 050, 00€ à 1 100, 00€ par mois