B2B Social Media Advertising Support Specialist speaking Spanish or Portuguese or French or Ita[...]

B2B Social Media Advertising Support Specialist speaking Spanish or Portuguese or French or Italian or German

5 days ago Be among the first 25 applicants

Are you passionate about Digital Marketing? If you have experience in paid advertising campaigns on social media, read this job offer:

Workster is partnering with a global leader in digital advertising solutions to recruit a French‑Speaking B2B Advertising Support Specialist‑speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high‑quality user experience.

Your Role

• Handle end‑to‑end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case‑handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

• Native or C2 level in one of these languages: Spanish or Portuguese or French or Italian or German
• Experience on paid social media campaign management (mandatory)
• Degree in Marketing or related field (mandatory)
• Experience in Digital Marketing, in a Contact Centre, Service program for any Advertising Tech company
• Have a strong customer service‑oriented skill
• Can work as a team member, as well as independently

The Offer

• Full‑time employment with comprehensive, fully paid training
• Monday to Sunday rotational 07:00–19:00 (2 days off every week)
• Salary range: from 1000€ to 1200€ per month + monthly bonus + 2 extra salaries per year
• Relocation support package to help you settle into life in Lisbon if you're coming from abroad
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well‑equipped

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Marketing and Sales