B2b / Wholesale Salesforce Senior Business Analyst

B2b / Wholesale Salesforce Senior Business Analyst
Lisboa
Lisboa, Lisboa, Portugal

For one of my customer we are looking for a Senior Salesforce Business Analyst.

Location: Lisbon(100% remote)

Duration: long term

Description:

Required Skills:

• 8 years experience in the CRM industry with focus on Salesforce (Sales Cloud, automation,
  - code, reporting)
• Strong
  - facing communication skills
• Strong analytical mindset with a structured approach to problem solving.
• Experience in maintenance: ticket management, prioritization, clarification
• Ability to understand and challenge business needs
• Skilled in documenting and presenting Salesforce solutions to
  - technical audiences
• Experience with testing (scenario writing, execution)
• Comfortable working autonomously in a remote, multinational environment.

Key Accountabilities

• Manage
  -
  - day Salesforce Run activities, including incident analysis, bug resolution, and small enhancements.
• Liaise between stakeholders and technical teams to translate requirements into actionable items
• Perform impact analysis and
  -
  - end testing
• Write/review documentation
• Support data management (extract, transform, load)

Certification & Language:

• Salesforce Administrator (mandatory);
  
  
  
  Sales Cloud Consultant is a plus.
• Fluent in English and Portuguese is a plus