B2C Operations Customer Expert I Italian Market

Job Title: B2C Operations Customer Expert I (Italian Market)

Start Date: 13012026

Location: Lisbon, Portugal

Work Model: Onsite

Employment Type: Fulltime

Overview

You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer interaction,
- solving, and a fast‑paced work environment.

Key Responsibilities

• Provide customer support in Italian through inbound calls
• Assist with device issues, subscriptions, billing inquiries, and service‑related questions
• Offer empathetic, friendly, and effective customer service
• Identify opportunities to promote relevant products and services
• Maintain professionalism and ensure a positive customer experience

Required Qualifications

• Fluency in Italian (written and spoken)
• Previous experience in customer service preferred
• Strong communication and interpersonal skills
• Energetic, proactive, and sales‑oriented mindset
• Ability to work well in a fast‑paced environment

Training Program

Duration: 15 working days

Schedule: 8 hours/day (start between 08:30-09:30 depending on the group)

Training includes:

• Team integration
• Software training
• Product and service training
• Customer management for telephone support
• On-the-job practice

Training is compensated proportionally upon successful completion

No compensation if the trainee voluntarily leaves before completion

No social security taxes applied during training (no employment contract during this period)

Working Hours & Schedule

40 hours per week

Rotational shifts, Monday to Sunday between 06:00-22:00

1-hour lunch break

Portuguese public holidays apply; if worked, a compensation day is granted

Vacation & Bonuses

Up to 20 vacation days in the first year (proportional)

22 days per full calendar year thereafter

Holiday and Christmas allowances (each equal to base salary)

Allowances paid monthly in proportional instalments

Accommodation Option (Optional)

Company‑provided shared, furnished apartment available for first 14 months

Includes utilities: water, gas, electricity, TV, Wi
Fi

Eligibility: must live 100+ km from the workplace

No pets allowed

Benefit appears on payslip as a taxed benefit‑in‑kind (tax‑free until 31 Dec 2026)

Workplace

Modern office in Lisbon equipped with:

• Lounge
• Operations floor
• Meeting rooms
• Cafeteria

Accessible via metro, bus, and train (Entrecampos area)

Compensation Package (Example for 22 working days)

With Apartment Option

Base salary: 768

Holiday allowance: 64

Christmas allowance: 64

Meal allowance (7/day): 154

Apartment benefit‑in‑kind: 200

Total: 1, 251. 83 (approx. )

Without Apartment Option

Total gross cash: 1, 050

Meal allowance (7/day): 154

Total: 1, 204 (approx. )

Training Allowance

Weekly: 92. 80 gross

Daily: 18. 56 gross

Contract Details

Initial Selection Agreement signed at start of training

Employment Uncertain Term contract (12 months) upon successful completion

After 2 years, contract becomes permanent

Health insurance from day one (upon employment contract)

Meal allowance via card (tax‑exempt)

Social Security contribution: 11%

Income tax depends on personal profile

Trial period: 1 month after contract signature