Backend Rust Engineer - Options Trading

Backend Rust Engineer - Options Trading
Viseu
Viseu, Viseu District, Portugal

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global
- knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview Motorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its
- leading, disruptive Cloud Video & Access Control platforms.

Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong
- oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.

Job Description Key responsibilities:

• Troubleshoot and resolve complex hardware and software issues over the phone,
  - chat, and email, using remote sessions and diagnostic tools.

• Maintain deep product knowledge a cross a quickly evolving product line.

• Document all customer and technical information concisely in a case management system.

• Prioritize tasks effectively to manage incoming contacts and existing cases.

• Occasionally provide
  - hours/weekend support on call.

• Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed

Basic Requirements

Essential skills & requirements:

• Strong
  - solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).

• Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.

• Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.

• Self-starter who can work independently and is dedicated to continuous technical learning.

• Ability to manage pressure and customer expectations while troubleshooting critical issues.

Nice to haves:

• Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.

• Relevant Degree/Diploma (e. G. , Computer Science) or Technical Certifications (CCNA, Comp
  TIA A+, etc. ).

• Experience with CRM systems.

• Fluency in Portuguese.

Preferable:

• Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support

We offer:

• Competitive salary and bonus schemes

• 25 days holiday entitlement +