Backoffice & Scheduling Specialist - Dutch Speaker

Backoffice & Scheduling Specialist - Dutch Speaker
Lisboa
Lisboa, Lisboa, Portugal

We are HCLTech, one of the
- growing large tech companies in the world and home to 222, 000+ people across 60 countries, supercharging progress through
- leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Responsibilities

• Monitor and balance our client’s call activity and the workload of external Service Providers, utilizing internal stakeholder databases.
• Identify barriers that limit the working capacity of external Service Providers, and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved.
• Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
• Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
• Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.

Qualifications & Experience

• High School Degree or Secondary School Completion Equivalent. A Bachelor’s Degree in any field is preferred.
• Advanced level usage of the Microsoft Office Suite, particularly to platforms that allow issue documentation and frequent updates to drafted content.
• The ability to
  - task and analyse various profiles at the same time, as is relevant to solve any arising issues.
• Role model behaviours, and accountability for personal errors and correction. .
• Specialized Customer Service Skills, especially with strong capacity to influence customer opinion and direction.

Required Language Thresholds:

• Dutch: (C2: Native-Level Fluency)
• English: (B2-Independent User Level)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Remote Work Model
• Meal allowance on card/voucher

Equality & Opportunity for All

As a company with employees representing 161 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.