Backoffice Team Leader Lisboa

Backoffice Team Leader
Lisboa
Lisboa, Lisboa, Portugal

Company Description

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing
- quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is
- solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Your contribution to something big:

• Team supervision and coordinate operations as specified in the service agreements and within KPI standards
• Motivation, leadership, and personal development of Service Experts
• Sets team targets in alignment with department and division strategy/ targets, manages resource allocation, recruitments for the team, escalations, and quality topics.
• Initiates and follow up actions related to the “Performance Dialogue & Coaching” meetings with each Service Expert
• Supports in conflict and change management (if necessary)
• Has basic expertise of respective agreed customer service (according to contract)
• Support during service and/or tool implementation
• Operational contact for stakeholders/customers
• The position is that of managing expectations of the different services and stakeholders while ensuring business continuity
• Proactively drives continuous process improvements, operational efficiencies, implements corrective measures after aligning with impacted stakeholders
• Analyze and derive actions from quality assurance
• Coordination and/or processing technical initial trainings (knowledge transfer to SEs)

What distinguishes you:

• 3 years of Team leading and/or 3 to 5 years in relevant operations expertise
• English: C2 level mandatory
• Problem solver and ability to firefight in stressful environment
• Prioritize and delegate
• Ability to communicate (assertively if required), motivate the team and influence the team and stakeholder
• Ability to proactively solve problems

Work #Like
ABosch means:

Flexible work conditions

Hybrid work system

Exchange with colleagues around the world

Health insurance and medical office on site

Training opportunities

Opportunities for career progression and continuous professional development

Access to great discounts in partnerships and Bosch products

Sports and health related activities

Great access to public transports

Free parking lot

Canteen

Success stories don´t just happen. They are made. . .

Make it happen! We are looking forward to your application!