Backup Engineer Expert Lisboa

Backup Engineer Expert
Lisboa
Lisboa, Lisboa, Portugal

(The position is open in Portugal and in France)

AXA Group Operations is an IT company delivering services to AXA Group, including banking and insurance businesses.

The mission of AXA is to empower people to live better lives. We aim to transition from being perceived merely as a payer of claims to a strong partner in life for our customers. Therefore, our role at Group Operations is to support and empower all AXA teams to achieve this meaningful goal. Our mission is to design, build, and maintain IT solutions for AXA Group to support business growth, reduce time to market, and generate savings.

We develop and operate
- functional business solutions at an international level. Working across various AXA companies, AXA Group Operations has a global presence with offices in several countries.

ENVIRONMENT

This resource will join a team of IT professionals involved in delivery and maintenance activities within the shared services team of AXA Group.

The role will be integrated into product support teams, working closely with local and global teams covering:

• Management of systems, databases, and networks
• Application maintenance and support
• IPC process management
• Project management
• Qo
  S and governance

The main activities include:

• IT Infrastructure support for AXA Business and Development teams

Technical activities:

• Production support and IT Service delivery
• Support development & maintenance of AXA Applications

These teams oversee the product lifecycle, from studies to final delivery and ongoing maintenance. The key drivers are Innovation and Execution, which will propel the Operations teams:

• Innovation: Creating opportunities for AXA teams to develop innovative solutions for current and future customers
• Execution: Enabling teams worldwide to realize their ideas and fulfill our commitments to customers

Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization
• Support and foster innovation within AXA, collaborating closely with group business and innovation teams
• Embed simplicity and empowerment in daily work to contribute to AXA’s mission and strategy

MAIN TASKS AND RESPONSIBILITIES

As an experienced IT Production Consultant, the candidate will join an existing technical team and will be responsible for:

• Managing Backup platforms
• Participating as an expert in future backup solution projects
• Installing, upgrading, and maintaining platforms
• Monitoring production and resolving technical incidents
• Monitoring and reporting on backups in coordination with Manage Services
• Analyzing and documenting production processes accurately
• Supporting Incident, Problem, and Change Management in an enterprise environment, providing 3rd level support
• Improving system stability and performance
• Creating and updating operational and implementation guidelines and documentation
• Implementing Standard Work Requests using Service
  Now
• Troubleshooting incidents in technical areas
• Developing scripts for automation and batch processing in collaboration with development teams
• Supporting and monitoring services on production servers
• Writing technical documentation according to internal standards

Votre Profil

PROFESSIONAL AND TECHNICAL SKILLS

Must Have:

• Cloud knowledge: Security, Networking, AWS, Azure
• Commvault solutions
• IBM Spectrum Protect V8 or later expertise
• Net
  App skills are a plus
• Knowledge of CMX archiving tool is a plus
• Scripting skills, especially Korn shell; Power
  Shell is a plus
• Strong understanding of IT and Datacenter infrastructure architectures
• Minimum 3 years experience in a backup environment
• Knowledge of Windows, Linux, VMware
• Good reporting skills
• Prioritize security: audits, vulnerability remediation, patch support
• Ensure service levels meet requirements and propose actions when needed
• Work with project teams to define scope and troubleshoot backup jobs across platforms (Oracle, SQL Server, Windows, VMware, UNIX)

Non-Technical Skills:

• Autonomous with teamwork spirit and
  - organization
• Curious, assertive, proactive
• Customer-centric and
  - oriented
• Capable of working in dynamic,
  - structured global organizations
• Upper intermediate English proficiency is required
• French/Dutch language skills are appreciated
• Respect for cultural diversity
• Respond promptly to incidents, investigate, and provide resolutions; update relevant parties
• Ability to operate within guidelines, policies, procedures, and execute instructions independently

Language:

• English mandatory

Other considerations:

• Ability to travel or relocate within Europe for short periods

A propos d'AXA

Would you like to work driven and inspired by our noble mission, as part of a global team empowering people to live better lives? At AXA, we lead industry transformation, seeking talented individuals from diverse backgrounds who think differently and want to challenge the status quo to push AXA further as a leading global brand and innovative company.

With a presence in 64 countries and 166, 000 employees and partners, we anticipate change to serve the needs of 103 million customers worldwide.

A propos de notre entité

At AXA, we promote diversity, support
- life balance, and foster career development through various policies and initiatives. We aim to develop your skills to support our evolving business needs.