Banking Customer Expert – Irish English Speaker (Lisbon) Viseu

Banking Customer Expert – Irish English Speaker (Lisbon)
Viseu
Viseu, Viseu District, Portugal

About the job Italian Operations Customer Expert
Job Title: Operations Customer Expert ILocation: Lisbon, Portugal
Position Overview:We are seeking a motivated Operations Customer Expert I to join our team in Lisbon. In this role, you will provide exceptional customer support over the phone, addressing a variety of inquiries and technical issues related to telecommunication services. Your fluency in Italian and customer service skills will help in fostering strong relationships with our valued customers. Key Responsibilities:
- Handle inbound customer calls with professionalism and friendliness. - Assist customers with issues related to devices, subscriptions, and billing. - Deliver personalized and empathetic customer service to ensure high satisfaction. - Identify and promote relevant products and services to enhance customer engagement. - Accurately document customer interactions and feedback for continuous improvement. Qualifications:
- Fluency in Italian (written and spoken) is mandatory. - Previous customer service experience is preferred. - Excellent communication and interpersonal skills. - Energetic, proactive, and
- oriented approach. - Capability to work effectively in a
- paced environment. Training and Development:
- Duration: 15 working days of comprehensive training covering product knowledge and customer management. - Compensation: Proportional to successful completion of the training program. Compensation and Benefits:
- Monthly Gross Compensation: Approximately 1, 251. 83, which includes:
- Base Salary: 768- Christmas Allowance: 64- Holiday Allowance: 64- Meal Allowance: 154- Additional Benefits:
- Health insurance starting from the first day of employment. - Meal allowance provided via a
- exempt debit card. - Accommodation support for employees residing more than 100 km from the workplace, covering the first 14 months. - Adherence to Portuguese public holidays with compensatory days off if needed. - Vacation entitlement up to 22 days after the first year. Work Schedule:
- 40 hours per week on a rotational shift basis. - Workdays include Monday to Sunday, within operating hours of 06:00 to 22:00. Join a supportive and
- oriented team in a centrally located office in Lisbon. This role offers the opportunity to engage with a diverse customer base and make a significant impact on their experiences. Application Process:If you are passionate about customer service and fluent in Italian, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and language skills. #J-18808-Ljbffr