Banking Customer Service Agent – French Speaker Lisboa

Banking Customer Service Agent – French Speaker
Lisboa
Lisboa, Lisboa, Portugal

Interested in finances and banking?

Would you like to join a multicultural team in Lisbon while working with
- known international brands? This is your chance to build valuable experience abroad and develop your career in customer service.

Your responsibilities

• Make outbound calls to transform online credit simulations into completed files.
• Receive inbound calls from customers, answer questions, and provide assistance.
• Work within a multicultural environment alongside colleagues from diverse backgrounds.

Your profile

• Native level of French (mandatory).
• Good level of English (a plus, not mandatory).
• Strong customer service orientation and excellent communication skills.
• Motivated, committed, and proactive.
• Team player, open to working with colleagues from various nationalities.
• Previous experience in customer service or credit recovery is a plus.
• Sales or commercial background is an advantage.

What’s in it for you?

• Contract: 6-month temporary contract.
• Working hours: Monday to Friday, rotating shifts between 9 AM and 7 PM.
• Compensation package:
  • €890 gross/month × 14 months

  €200/month complexity bonus

up to €50/month performance bonus

Meal vouchers of €7. 23 per workday

Partial transportation reimbursement

Private health insurance and dental plan (after 6 months)

Relocation package (for candidates outside Portugal)

• Reimbursement of initial flight (up to €400) after 4 months in the company.
• 4 months of accommodation in a shared flat provided by the company (with rental fee to pay).

Extra benefits

• Fully paid training.
• Career development and professional growth opportunities.
• Work in a multicultural and international environment.
• Collaborate with some of the biggest brands in the industry.

Your future company

Founded in 2000 by two French entrepreneurs, the company has grown into a global Customer Experience Specialist with over 50, 000 employees worldwide. At their Lisbon hub, they deliver customer service solutions for some of the world’s most progressive brands.