Banking Customer Support Advisor Lisboa

Banking Customer Support Advisor
Lisboa
Lisboa, Lisboa, Portugal

Join Our International Customer Experience Team | Banking & Financial Services

Are you passionate about delivering outstanding customer experiences?

We're looking for motivated professionals to join our international team in a dynamic, multicultural environment.

As a Customer Support Specialist, you will be the first point of contact for clients via chat, phone, and email, ensuring fast, effective, and empathetic solutions. You'll play a key role in resolving inquiries, managing complaints, supporting investigations, and identifying customer needs — always with professionalism and clarity.

Key Responsibilities

• Provide timely and efficient support across multiple channels (chat, phone, email).
• Manage and resolve complex cases from start to finish.
• Support investigation processes and dispute resolution.
• Assist and guide customers in vulnerable situations.
• Share knowledge and contribute to team training initiatives.
• Adapt to evolving business needs with flexibility.

What We're Looking For

• Fluency in English (C1/C2 – mandatory).
• At least 12 months of experience in customer service, banking, finance, or insurance.
• Experience working professionally in Ireland (English-speaking environment) will be highly valued.
• Excellent communication skills, empathy, and customer focus.
• Strong
  - making skills for handling complex situations.
• Adaptability and enthusiasm for
  - paced environments.
• Solid digital skills and ability to quickly learn new tools and systems.

What We Offer

• Paid initial training and continuous development.
• Employment contract with benefits included.
• Health and dental insurance.
• Relocation package: accommodation support + annual return flight for international employees.
• Social, sports, and cultural activities.
• A truly international workplace with real growth opportunities.

Apply today and join a team that values people, innovation, and excellence in customer service.

Tipo de oferta: Período Integral, Integral/Full-time

Pagamento: 1 800, 00€ , 00€ por mês

Benefícios:

• Cartão/Ticket refeição
• Seguro saúde