Banking Customer Support (BFSI Experience in Ireland needed) Lisboa

Banking Customer Support (BFSI Experience in Ireland needed)

We are looking for professionals with at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad, who are looking for a new challenge in Lisbon, Portugal.

About the Role

As a Banking Customer Support professional, you will be the first point of contact for customers via chat, phone, and email. You will solve issues, provide guidance, and ensure a smooth and empathetic experience. In this dynamic role, you will handle a variety of banking enquiries, from general questions to complex cases such as fraud, disputes, and complaints.

Location: Lisbon, Portugal

Schedule: Monday to Sunday, 24/7 (40 hours per week: you will be assigned for a daily working time of 8 hours with an additional hour lunch break).

Key Responsibilities

• Provide fast, effective customer support via chat, phone, and email.
• Manage cases from start to resolution, including fraud, disputes, and complaints.
• Support vulnerable customers with empathy.
• Share knowledge to enhance team performance.
• Stay adaptable to changing priorities.

Key Skills & Attributes

• Strong communication and
  - solving with a
  - first mindset.
• Fair, balanced
  - making in complex situations.
• Empathy and emotional intelligence.
• Attention to detail in financial and regulatory tasks.
• Adaptable and resilient in a
  - paced environment.

Relocation Package (for international candidates)

We offer full relocation support to make your move to Portugal as smooth as possible:

• Accommodation included: a private room in a shared TP apartment, with all bills paid (electricity, water, internet) and cleaning service twice a week included.
• Full relocation assistance: we cover costs and handle all logistics.
• Local language classes to help you settle in.
• Annual travel expenses to your home country.
• Legal and administrative support with visa applications, ID cards, housing, and more.

Why Join TP Portugal?

At TP, we're not just filling seats; we’re building something that matters.

We’re proud to be:

• One of the Top 25 Companies to Work for in Europe (Great Place to Work®)
• Recognized as Best Job Creator and Top Exporter by Exame Magazine
• 14, 000+ employees | 67 markets | 37 languages | Endless growth

Our team is multicultural, ambitious, and laser focused. We're
- forward,
- driven, and obsessed with delivering
- tier customer experience and innovation. With a multicultural, highly qualified, and deeply specialized team, we offer a wide range of integrated omnichannel solutions.

? See what life at TP looks like

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Finance

Industries

• Outsourcing and Offshoring Consulting, Banking, and Financial Services

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