Banking Customer Support Lisboa

Banking Customer Support
Lisboa
Lisboa, Lisboa, Portugal

What we're looking for?

Candidates with a

C1/C2 level of English

and at least

1 year of experience

in

Banking

,

Financial Services

, or

Insurance

either

in Ireland

or

serving the Irish market from abroad.

About the Role

As a Banking Customer Support professional, you will be the first point of contact for customers via chat, phone, and email. You will solve issues, provide guidance, and ensure a smooth and empathetic experience. In this dynamic role, you will handle a variety of banking enquiries, from general questions to complex cases such as fraud, disputes, and complaints.

Location:

Lisbon, Portugal

Schedule:

Monday to Sunday, 24/7 (40 hours per week: you will be assigned for a daily working time of 8 hours with an additional hour lunch break).

Key Responsibilities

• Provide fast, effective customer support via chat, phone, and email.
• Manage cases from start to resolution, including fraud, disputes, and complaints.
• Support vulnerable customers with empathy.
• Share knowledge to enhance team performance.
• Stay adaptable to changing priorities.

Key Skills & Attributes

• Strong communication and
  - solving with a
  - first mindset.
• Fair, balanced
  - making in complex situations.
• Empathy and emotional intelligence.
• Attention to detail in financial and regulatory tasks.
• Adaptable and resilient in a
  - paced environment.

Relocation Package

(for international candidates)

We offer full relocation support to make your move to Portugal as smooth as possible

• Accommodation included:
  
  a private room in a shared TP apartment, with all bills paid (electricity, water, internet) and cleaning service twice a week included.
• Full relocation assistance:
  
  we cover costs and handle all logistics.
• Local language classes
  
  to help you settle in.
• Annual travel expenses
  
  to your home country.
• Legal and administrative support
  
  with visa applications, ID cards, housing, and more.

Why Join TP Portugal?

At TP, we're not just filling seats;

we're building something that matters.

We're proud to be:

• One of the
  
  Top 25 Companies to Work for in Europe
  
  (Great Place to Work)
• Recognized as
  
  Best Job Creator
  
  and
  
  Top Exporter
  
  by Exame Magazine
• 14, 000+ employees | 67 markets | 37 languages | Endless growth

Our team is

multicultural, ambitious, and laser focused.

We're
- forward,
- driven, and obsessed with delivering
- tier customer experience and innovation. With a multicultural, highly qualified, and deeply specialized team, we offer a wide range of integrated omnichannel solutions.

See what life at TP looks like

Check out our Linked
In