Banking Sector | Technical Support Porto

Banking Sector | Technical Support
Porto
Porto, Porto District, Portugal

Banking Sector | Technical Support, Porto

This role involves providing technical support within the banking sector in Porto, Portugal. The position requires EU work permit approval.

Responsibilities:

1. Respond to, analyze, and resolve technical issues reported by customers;
2. Ensure timely resolution of customer issues according to SLA standards;
3. Properly document all
   - reported issues;
4. Utilize ticketing systems for tracking and learning opportunities;
5. Measure and act upon service metrics, thresholds, and KPIs to manage ticket resolution;
6. Apply and contribute to technical support processes, policies, and tools;
7. Collaborate with customer success, product, and engineering teams.

Qualifications:

• Technical background in Network Systems, IT, Electrical Engineering, or related fields;
• Knowledge of Linux/Windows operating systems;
• Strong troubleshooting skills and ability to resolve complex issues efficiently;
• Ability to articulate technical issues in detail when needed;
• Proficiency in English;
• French language skills are a plus.

Additional Information:

Devoteam Group is committed to equal opportunities and diversity, promoting employees based on merit and actively combating discrimination. All vacancies are open to people with disabilities.