Banking Sector

Banking Sector
Lisboa
Lisboa, Lisboa, Portugal

Company Description

Inetum is a European leader in digital services. Inetum's team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Main Responsibilities

Incident and Demand Management:

• Monitor and manage the stock of incidents and client demands in close collaboration with IT teams, involved squads (Personal Finance France and IT Corporate Functions), and Operations.
• Assess business impact and prioritize incidents accordingly, triggering escalation when necessary to ensure timely resolution.
• Ensure SLA compliance and activate the right contacts to accelerate resolution, participating in dedicated task forces when required.

Incident Resolution:

• Take ownership of P3–P4 incidents, coordinating with Level 3 IT teams and relevant squads until full resolution.
• Provide clear communication and updates to business stakeholders throughout the resolution process.

Communication and Reporting:

• Communicate all IT changes that may impact the entity (e. G. , migrations, freezes, ICP exercises).
• Send daily updates before 8 a. M. regarding the status of data flows from Personal Finance France to the entity, ensuring any issues or delays are promptly addressed by the appropriate teams.
• Prepare and deliver Post-Incident Reports (PIR) within agreed timelines and follow up on action plans.
• Maintain regular reporting on IT Risk, IT Security, AIA forms, repositories (My
  APM), and Shadow IT.

Operational Monitoring:

• Perform daily monitoring of batch processes for supported applications, acting promptly in case of issues to guarantee business continuity.
• Communicate application status to clients and ensure smooth operational flows.

Skills:

• Software development experience
• Database and SQL knowledge
• IT Risk and Cyber Security basics.
• Service
  Now
• Basic knowledge of Java, . NET
• Power
  Builder is a plus
• Cloud technologies
• Unix/Linux

Languages:

- English fluent