Banking Support Analyst Lisboa

Banking Support Analyst
Lisboa
Lisboa, Lisboa, Portugal

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and
- being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT: Our team collaborates closely with clients to implement and manage IT infrastructures that generate
  - term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Banking Support Analyst!

Responsabilities:

• Provide L2 Application support to
  - users.
• Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures.
• Provide a high level of customer services and maintains customer’s trust and confidence by creating positive customer relationships.
• Adhere to Service Level objective target and roadmap.
• Maintain / Enrich knowledge articles.

Requirements:

• S400 and Unix troubleshooting skills – Mandatory.
• Strong knowledge on SQL queries, data analysis.
• Familiar with Production support tools like Service
  Now and JIRA is a plus.
• Olympic / Midas knowledge.
• Total 5+ years of overall IT experience.
• Total 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange).
• With good knowledge on general ledger and general accounting schemes of financial products.
• At least 1 to 2 years of experience as first &
  - line (L1 and L2 support).
• Strong critical thinker with problem solving approach.
• Excellent verbal and written communication skills.
• Willingness to continually update and enhance skills.
• High level of persistence,
  - do attitude &
  - activeness.
• Good level of english.

If you’re interested in this job, please send your CV to cesaltina. abreu@decskill.com with reference “CA/Banking
Support
Analyst”

Thank You! ?

Decskill is committed to equality and
- discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.