Banking Support Specialist Lisboa

Banking Support Specialist
Lisboa
Lisboa, Lisboa, Portugal

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Location: Porto, Portugal

Application Deadline: January 24, 2025

Work Model: On-site/Hybrid

About the Role

Join a dynamic and supportive team as a Customer Service Specialist for a leading project in the banking sector. In this role, you'll be the first point of contact for customers, addressing inquiries and providing expert guidance on banking services. You'll have the opportunity to combine customer service excellence with a proactive
- oriented approach to enhance the client experience.

What We Offer

Compensation and Benefits

Monthly Base Salary: 1, 100 EUR (14 months)

Performance Bonus: Up to 200 EUR monthly (for 12 months)

Meal Allowance (net): 7. 63 EUR per working day (totaling 2, 014. 32 EUR annually)

Relocation Support (for candidates moving from outside Portugal):

• Accommodation in a shared apartment for up to 12 months, with utilities included, for only 280 EUR/month (deducted from payslip)
• Airfare reimbursement (economy class) up to 400 EUR after six months of employment

Work Schedule

Standard Schedule: Monday to Friday, 8:00 AM to 5:00 PM (including bank holidays)

Future Flexibility: Potential shift schedule from 8:00 AM to 8:00 PM

Enjoy two days off every week (Saturday and Sunday)

Key Responsibilities

• Provide inbound customer support for questions related to:
• Phone banking ID setup
• T-PIN and Postbank app configuration
• Act as the first point of contact for general service retail inquiries
• Present the company's product range in a
  - oriented and engaging manner
• Support central marketing campaigns to enhance customer engagement

Ideal Candidate

German at C2 level (native/near-native)

English at B2 level (fluent)

Excellent communication and
- solving skills

Ability to maintain confidentiality and professionalism in all interactions

Sales-oriented mindset with a passion for delivering exceptional service

Previous customer service experience is a plus but not mandatory

Why Join Us?

Work for a
- profile banking client (confidential)

Competitive salary and performance bonuses

Comprehensive relocation package to help you settle in Porto

Opportunity to grow your career in a supportive and professional environment

Ready to Apply?

If you are passionate about customer service, fluent in German and English, and eager to thrive in a
- paced environment, we'd love to hear from you!

Apply now and secure your spot to join the team in January 2025. Let's shape exceptional customer experiences together!