Bartender

Customer Service Agent

At Lyca Mobile Portugal, we are committed to providing outstanding customer service. As a Customer Service Agent (Inbound), you will be responsible for providing information about our products and services, answering customer inquiries, and resolving any issues efficiently. Our goal is to ensure excellent service standards, respond effectively to customer needs, and maintain high customer satisfaction.

What You’ll Do:

• Handle inbound calls, web chats, social media inquiries, and emails.
• Identify and assess customer needs to provide the best solutions.
• Deliver accurate, complete, and
  -
  - date information using appropriate tools.
• Meet customer service team objectives and call handling quotas.
• Manage customer complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

What We’re Looking For:

• Fluency in Portuguese and English (spoken and written) - Mandatory.
• Previous experience in customer support is a plus.
• Strong active listening skills and ability to handle phone interactions.
• Familiarity with customer support systems,
  - oriented mindset, and adaptability to different customer needs.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

What We Offer:

• 6-month
  - term contract with the possibility of renewal.
• Base salary of €870. 00 + Meal allowance of €7. 25/day.
• Full-time schedule: Monday to Saturday, from 09:30 to 18:30.
• Fixed day off on Sunday + an additional rotating day off during the week.

Join us and be part of a dynamic team at Lyca Mobile Portugal!

Customer Service & Admin Specialist

About Jove Insurance: Jove Insurance is a
- first insurtech MGA providing borderless,
- first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by
- tier insurers and investors, our mission is to make insurance simple, fast, and portable.

We’re expanding our Lisbon team and looking for a motivated Customer Service & Admin Specialist to join us.

Role Overview: As a Customer Service & Admin Specialist, you will be the first point of contact for our customers, ensuring they receive timely, accurate, and supportive responses. You’ll handle queries through Hub
Spot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help us deliver an excellent customer experience that builds trust and prevents cancellations.

Key Responsibilities:

• Respond to customer tickets via Hub
  Spot, providing clear, helpful, and professional support.
• Resolve customer queries, requests, and complaints quickly and effectively.
• Support the sales team by engaging with customers to prevent cancellations and improve retention.
• Process and manage insurance claims in coordination with insurers and internal teams.
• Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.
• Maintain accurate customer records and track interactions in Hub
  Spot.
• Contribute to improving customer service processes and feedback loops.

Requirements:

• Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
• Strong communication skills (written and verbal) in English; Other European Languages is an advantage.
• Comfortable working with CRM/ticketing systems (experience with Hub
  Spot is preferred).
• Problem‑solving mindset and ability to remain calm under pressure.
• Organised,
  - oriented, and proactive.
• Team player with the ability to work
  - functionally (sales, claims, operations).

What We Offer:

• Competitive salary and benefits package.
• Opportunity to join a
  - growth global insurtech.
• International work environment with offices in Lisbon and London.
• Career growth opportunities as we expand across Europe, UK and the US.
• Supportive, innovative, and
  - moving team culture.

Customer Service Agent – French

We are recruiting a customer service agent fluent in French for a hybrid role to assist consumers with questions and doubts when using the client's products and services. You'll be able to resolve potential customer queries, recommend solutions, and guide product users through features and functionalities in accordance with standard procedures.

A Day in the life of.

• Respond to customer queries through phone and written channels in a timely and accurate way;
• Report product malfunctions;
• Encoding internal databases with information about consumers' requests;
• Inform customers about new features, functionalities and campaigns.

What Will Make You Successful

• Advanced Spoken and Written Knowledge in French;
• Experience as a Customer Support Specialist or similar CS role;
• Multi-tasking abilities.

What We Offer

• Flexible working environment;
• Meal Card;
• Location: Braga or Lisbon.

Apply now!

Bellboy / Bellgirl

For the upcoming opening of our new Olivia Hotels Lisbon, we are looking to hire Bellboys/Girls who will represent the first and last impression of our guests. You will be responsible for welcoming guests, assisting with luggage, escorting them to their rooms, and ensuring a friendly, professional, and efficient service.

Main Responsibilities

• Greet and welcome guests upon arrival.
• Assist with the transport, loading, and unloading of luggage.
• Escort guests to their rooms and explain the main hotel services.
• Coordinate with Front Desk and Concierge to meet immediate guest needs.
• Keep the entrance and lobby areas tidy and presentable.
• Handle special requests related to transfers, errands, or personalized services.

Requirements

• Previous experience in a similar position or in customer service, preferably in hospitality.
• Basic to intermediate level of English; other languages will be valued.
• Excellent appearance, positive attitude, and
  - oriented mindset.
• Availability to work in rotating shifts (morning, afternoon, night).
• Physical ability to handle luggage.

We Offer

• The opportunity to join a hotel project in full expansion.
• Initial training in service standards and hotel protocols.
• Career development opportunities in a dynamic environment.

How to Apply

If you meet the requirements and wish to be part of a team committed to service excellence, please send your updated CV.

Head of Product - Customer Service Platform

This is an on-site role. The office is in Lisbon, Portugal.

No remote, no hybrid work