Beauty Advisor – Dutch speaker Porto

Beauty Advisor – Dutch speaker
Porto
Porto, Porto District, Portugal

Are you a fluent Dutch speaker looking for your next career move as Customer Care for Beauty?

Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job!

Share your passion for beauty products and work for a luxury brand.

Are you ready for the challenge?

At Teleperformance Portugal, you will have the opportunity to inspire and help customers. Work in a
- growing company with great teammates! Build a successful career in one of the best companies to work for in Portugal!

Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.

We need those who want to play their part and drive value and want to unleash their potential to live their dreams and embrace a world of opportunities.

Our client

Is a global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

What you'll do

• As a Customer Care for Beauty, you’ll set and maintain the highest levels of service for consumers and guests;
• Provide advice, answer questions, and promote the client’s brands in every interaction;
• Communicate with consumers by telephone, email, live chat, messaging and social media;
• Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;
• Place orders, resolve technical queries, and undertake associated administrative activities;
• Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;
• Liaise with leadership and other teams to ensure a full resolution for the consumer;
• Understand the potential risk to the business of some inquiries/complaints;
• Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i. e. viral social media public posts).

What you'll need

• Fluent level of written and verbal communication skills in Dutch;
• Good level of written and verbal communication skills in English (minimum B2);
• Excellent communication skills and social intelligence – empathy,
  - awareness, cultural sensitivity;
• Previous call center experience in a sales and/or customer service capacity;
• Aptitude for
  - solving;
• Dynamism and team spirit;
• Flexible and quick learner, able to adapt continuously.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14, 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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