Beauty Advisor – German speaker Porto

Beauty Advisor – German speaker
Porto
Porto, Porto District, Portugal

We are looking for Beauty Advisors to join our team in Porto! For an important partner in the cosmetics industry, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.

What you'll do

• Manage customer requests relating to Information and Complaints;
• Create opportunities to impress and engage with the customers;
• Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
• Provide excellent solution and service;
• Provide product and beauty advice in a professional, precise and timely manner.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• Customer orientation, problem solving skills and teamwork;
• Availability to work on shifts;
• Previous experience in Customer Service;
• Excellent communication skills, empathy and high focus on customer satisfaction;
• Prior knowledge in Cosmetics and Luxury sector;
• Knowledge and experience with digital and social media.

About TP Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14, 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

Become a member of a worldwide team

Upload CV

Do you currently work at Teleperformance?

Yes

No

Please read and acknowledge our Privacy Policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal.