Beauty Community Specialist (German Speaker) Lisboa

Are you passionate about beauty and social media? Engage with a vibrant community, manage conversations, and shape brand interactions. Use your creativity to foster online discussions and ensure an outstanding customer experience. Enjoy a dynamic work environment, career growth opportunities, and exciting benefits in sunny Porto, Portugal.

Your responsibilities and impact as a Community Specialist will be:

• Act as a brand ambassador and engage in social media conversations
• Respond to consumer comments and direct messages on social media
• Foster and moderate social media communities
• Escalate comments and direct messages when necessary (to Social Manager, Brand/Market teams, or for crisis management)
• Maintain brand reputation and ensure the appropriate tone of voice
• Conduct social listening to identify trends, emerging issues, and viral topics
• Provide reporting and analysis of social media activities

Skills, qualifications and interests you need to succeed in this role:

• Experience in social media management: Either approx. 6 months of experience managing social media communities (e. g. , Tik
  Tok, Instagram, etc. )
• Or strong experience in content creation with a personal social media account and a significant following (approx. 1, 000+ followers)
• Excellent written communication skills
• Empathy and strong focus on customer satisfaction
• Customer-oriented mindset,
  - solving skills, and ability to work in a team
• Native-level German & English at least B2 level
• Strong IT skills – ability to quickly and efficiently use tools for interaction reporting
• Willingness to work in shifts

What's in it for you?

• Working hours:
  - time (40h/week)
• Monday to Sunday: 8 hours a day on rotational schedule (8:00- 20:00)

Salary conditions - 2 options:

• Including free accommodation (shared flat, all bills included): 810€- 1100€ gross/month
• Excluding accommodation: 1. 130€- 1. 500€ gross/month
• Holidays: 22 days/ year after 6 months
• Compensation during training period if successful is fully paid

For international candidates:

• Relocation Help for international candidates
• Reimbursement of your initial flight expenses after 3 months
• Airport Pick Up
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

Your future company:

Located in Porto and Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.

What you can expect from living in Porto:

• A welcoming atmosphere with a mix of locals and expats, plus a thriving social scene
• Enjoy a warm climate, beautiful beaches, and stunning ocean views
• Explore charming streets, historic architecture, and vibrant local traditions
• Savor fresh seafood, traditional Portuguese dishes, and
  - famous Port wine