Beauty Customer Service Representative - €950 - €1.400 Pro Monat Porto

Beauty Customer Service Representative - €950 - €1.400 Pro Monat
Porto
Porto, Porto District, Portugal

Are you Passionate about beauty and providing exceptional customer service? Join the team in Porto as a Beauty Customer Service Representative. You'll be at the forefront of enhancing our customers' beauty experience, offering expert guidance and support. If you're a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Porto.

• Management of consumer requests relating to Information and Complaints through different channels
• Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
• Being in contact with other departments and redirecting related cases and issues to related departments

• Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
• Demonstrated
  - centric approach,
  - solving abilities, and a collaborative mindset.
• Proficiency in the German language, with a minimum of C1 level proficiency.
• English language level of B2
• Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
• Willingness and availability to work flexible shifts
• Previous experience in the cosmetics and luxury industry is advantageous.
• Knowledge and
  - on experience with digital and social media platforms.
• Prior involvement in customer service roles is a plus.

• Type of contract: a
  - term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00)

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): € gross/month
• Excluding accommodation: € gross/month
• (*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly
  - way flight ticket back to your home country (within the EU)
• Help in paperwork, opening