bellman Lisboa

bellman
Lisboa
Lisboa, Lisboa, Portugal

Mission: As a Bellman, you play a key role in creating lasting first and final impressions. You will be responsible for welcoming guests upon arrival, assisting them throughout their stay, and ensuring a smooth departure — all while upholding the brand's highest service standards. Your presence and attentiveness will help elevate the overall guest experience.

What You Will Do

• Warmly greet and assist guests upon arrival and departure, ensuring a professional and friendly welcome and farewell.
• Safely handle, store, and retrieve luggage, guaranteeing care and attention to guests' belongings.
• Maintain the cleanliness and organisation of the entrance and lobby areas, contributing to a positive and polished first impression.
• Provide accurate and helpful information about hotel facilities, transportation options, and local attractions, always with a proactive and
  - focused attitude.
• Ensure smooth communication with the Front Desk, staying informed about
  - ins,
  - outs, VIP guests, and special requests.
• Respond promptly and professionally to all guest inquiries or concerns, ensuring effective resolution and guest satisfaction.

What We Are Looking For

• Education: Background in Hospitality, Tourism or related fields.
• Languages: Fluency in Portuguese and English is required. Knowledge of a third language is a plus.
• Skills & Knowledge:
• Understanding of hotel operations and guest service standards.
• Strong communication skills and a
  - oriented mindset.
• Familiarity with customer service techniques, access control, and emergency evacuation procedures.
• Experience: Minimum of 1 year in a similar role within the luxury hospitality industry.