Benefits Analyst Spanish Speaker Lisboa

Description

The Role

As a Benefits Analysts for Health & Benefits, you will materially contribute to clients’ benefits strategy through supporting the management of the carrier bid, procurement, negotiation process, as well as a variety of activities related to the maintenance of the portfolio, premium calculations and invoices reconciliation. You will have the ability to significantly grow your benefits acumen, and financial, client and project management skills by working on cutting edge projects alongside leaders in the industry.

The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with Client and Account Managers from the local Health & Benefits business team.

To support the delivery of that strategy, you will:

• Undertake data (financial, membership, invoices) processing and analysis to support program design, using agreed upon tools, standards and techniques
• Design and distribute bid requests (RFP) to target carriers / vendors
• Collect, summarize and analyze proposal findings
• Prepare placement / renewal deliverables for clients
• Support the production of benefits plan design and reporting publications
• Manage queries / requests from the carriers/vendors/clients or members and elevate them when required
• Administrative onboarding of new clients and assistance to enrolment processes ensuring data is updated
• Process, project and transaction management
• Support policy renewal activities
• Collect, validate and clean benefits enrolment and eligibility data
• Support claims management
• Administrative input and maintenance of carrier/vendor invoices
• Collect, validate and clean benefits invoice data
• Analyse WTW data to ensure the correctness on carrier/ vendor invoice
• Monthly reconciliation of commissions and perform commission estimates
• Setting up client premium invoices
• Follow regulatory procedure as defined by originating country
• Support interactions between clients, WTW and insurance vendors

Qualifications

The Requirements

• 3+ years’ experience working with health and benefit plans and their financials, ideally gained in a benefit consulting / brokerage firm, at a health insurance company or an outsourcing company doing life and/or health insurance operations processes (e. g. invoice and billing, policy administration, renewals, claims, enrolment)
• University degree (preferably in a program with heavy emphasis on mathematics or business)
• Proficient in Spanish (from Spain), with excellent written and verbal communication skills
• English preferably, very good written and verbal communication skills
• Experience in Front Office activities and customer management
• Experience working with entities in the Spanish market
• Well organized and detail oriented
• Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
• Proven ability to identify and resolve complex issues
• Capacity for synthesis
• Customer orientation and ability to respond to all types of communications effectively and efficiently
• Self-starter attitude with ability to establish priorities, work independently and with limited supervision
• Ability to ask the right questions and seek help where appropriate
• Proactive collaboration with a global team, include taking accountability for quality and
  - time delivery of own work and involving other team members when appropriate
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition

Technical skills and experience:

• Strong analytical, creative and integrative skills
• Experience with data entry, validation and manipulation
• Excellent Microsoft Office skills, particularly in Excel and Power
  Point
• Power BI knowledge is an advantage

El proceso de solicitud

• Fase 1: Solicitud en línea y revisión del reclutador

• Fase 2: Entrevista telefónica con el reclutador o entrevista virtual

• Fase 3: Entrevista en vídeo en directo con el director y/o equipo del Departamento

• Fase 4: Oferta e incorporación

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate. helpdesk@willistowerswatson.com.