Bilingual Customer Service Representative

Bilingual Customer Service Representative
Lisboa
Lisboa, Lisboa, Portugal

We are a European international company in the process of establishing a new location in Lisbon. As part of our expansion, we are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers'