Bilingual Customer Service Representative Setúbal

Bilingual Customer Service Representative
Setúbal
Setúbal, Setubal, Portugal

About the Role:

We are a European international company in the process of establishing a new location in Lisbon. As part of our expansion, we are seeking a dedicated bilingual Customer Service Representative fluent in French or German (mother tongue) and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

Key Responsibilities:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback

Qualifications:

• Ambitious, committed, and focused on
  - improvement
• Exceptional interpersonal and communication skills
• Excellent telephone etiquette and client relationship management
• German or French (mother tongue) + Fluent in English (C1)

What We Offer:

• Competitive package
• An opportunity to be part of a dynamic, international team
• A role in a growing company with potential for career advancement
• A supportive work environment that values collaboration and innovation