Bilingual Customer Support Specialist

1600-079 Lisboa, Lisboa Get the Job

Perfil :

Oferta :

Customer Support

Main responsibilities

• Provide front line support and act as primary contact for clients.
• Log all questions, incidents, problems and requests with accurate and complete information.
• Research and respond to all calls,
  - mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures.
• Perform first level technical troubleshooting and problem solving.
• Fulfil reporting, data extraction and application configuration requests.
• Escalate requests and incidents to the next level of tier support based on established guidelines and procedures.
• Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
• Support internal project and development teams during new product releases roll out.
• Drive continual improvement into monitoring/measurement/alerting practices and tools.
• Work in alternating shifts with earliest start at 6:00 AM and latest finish by 19:00 PM.
• Occasional Saturday for technical operations with customers on an alternating schedule.
• Fluent in both French and English (near native level).
• Analytic and
  - solving skills.
• Ability and willingness to acquire in depth knowledge on different technologies and products and Stock market.

The following skills are valued:

• Relevant academic background (3 yrs. min. ).
• Previous experience in similar functions.
• SQL (nice to have).
• AS400.
• Banking knowledge and Stock (nice to have).

Customer Support with Dutch

1200-629 Lisboa, Lisboa Recruityard

Location: Lisbon (Relocation Support Provided) Workload: Full-Time Position Overview: We are currently looking for Dutch-speaking Customer Support Agents to join a
- growing team in Lisbon. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting
- value clients and helping them grow their presence online.

Main Responsibilities:

• Provide support to
  - level clients via chat, email, and phone.
• Assist customers with the
  - serve advertising platform and related tools.
• Deliver
  - and
  - sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Candidate Profile:

• Fluency in Dutch (mandatory) and proficient English.
• Strong communication,
  - solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a
  - paced environment.
• A team player with a proactive and
  - oriented mindset.
• Previous experience in customer support or digital marketing is valued but not required.

Compensation & Benefits Package:

• Competitive monthly salary.
• Performance-based bonuses.
• Health insurance and employee discounts.
• Meal allowance.
• Relocation support (for candidates moving from within Europe).
• Full training provided and paid.
• Real career progression opportunities in a leading industry.

Why Apply?

• Join a
  - established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation and relocation package.

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Customer Support with Turkish - Lisbon

1000 Lisboa, Lisboa Smart-Recruitments

About the project: You will support Turkish-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing:

• Supporting clients by multiple communication channels (phone or email).
• Provide support to content creators both in Turkish and English.
• Provide pre and
  - sales support for all
  - service products.
• Provide product and tool support to improve clients experience.
• Identify trends and solve problems facing multiple SMB clients.

Requirements:

• Fluency in Turkish (must be at least C1).
• Communicative level of English (at least B2).
• Ability to communicate clearly and effectively.

What we offer:

• Base salary: 1360 euros gross.
• Accomodation provided by the company in Lisbon (discounted).
• Relocation package for candidates from abroad.
• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal).
• Private health insurance after contract signature (additionally to the standard insurance).
• Airport
  - up and administrative assistance with your registration in Portugal.
• Reimbursement of your initial flight expenses after 9 months of successful integration.
• Yearly complementary
  - way flight ticket to any country within the EU.
• Accommodation in one of our companys shared apartments.
• Free Portuguese lessons, sports activities, cooking lessons and much more!

You are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV directly with our client for the purpose of recruitment.

Customer Support Agent with German in Portugal No Experience Needed: training provided

Your Responsibilities:

• Contact with car customers, by phone, chat, and email in German.
• Arranging service appointments with service centers and dealers.
• Communication with dealers.
• Guarantee cases, towing assistance.
• Professional management of service changes, adjustments and any other customer concerns.

Requirements:

• Fluency in German (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

Vantagens / Benefits:

• First contract for 12 months, it is possible to sign a permanent one after 2 years (or renewing the previous one).
• Public and Private health insurance provided by the employer.
• Airport
  - up and administrative assistance with your registration in Portugal.
• Refund of the flight expenses after 9 months after the 1st day of hiring.
• Fully paid Accommodation in the city.
• Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

You are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support Agent with Dutch in Portugal No Experience Needed: training provided

Your Responsibilities:

• Contact with car customers, by phone, chat, and email in Dutch.
• Arranging service appointments with service centers and dealers.
• Communication with dealers.
• Guarantee cases, towing assistance.
• Professional management of service changes, adjustments and any other customer concerns.

Requirements:

• Fluency in Dutch (must be at least C1).
• Communicative level of English (at least B2).
• You live in Portugal or you are ready to relocate.
• Ability to communicate clearly and effectively.

Vantagens / Benefits:

• First contract for 12 months, it is possible to sign a permanent one after 2 years (or renewing the previous one).
• Public and Private health insurance provided by the employer.
• Airport
  - up and administrative assistance with your registration in Portugal.
• Refund of the flight expenses after 9 months after the 1st day of hiring.
• Fully paid Accommodation in the city.
• Integration activities: Portuguese lessons, sports and other opportunities for integration.

To apply, please send your CV including your full name, phone number, and personal email address.

You are giving your GDPR consent to Smart
Recruitments. We might share your CV details directly with our client for the purpose of recruitment.

Customer Support / Compliance Specialist with Polish

Position Overview: As a Customer Support / Compliance Specialist at Conectys, you will play a key role in supporting the successful launch and growth of operations in Portugal for one of our
- profile technology clients, recognized for its
- edge platform, software solutions, and global presence.

Your responsibilities:

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering
  -
  - step help (we will train you to excel!).
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards.

What will make you successful in the role:

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in Polish, C1 level and professional level of English, at least B2.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and
  - focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid
  - making and
  - solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Sounds good? Find out what you can get:

• Innovative Culture: Be part of a
  - thinking team at Conectys where creativity, collaboration, and new ideas are celebrated.
• Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
• Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
• Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.
• Work from the city center of Lisbon.

Recruitment Process:

• Step 1: Phone screening
• Step 2: Tests
• Step 3: Interview

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.