Bilingual Operations Supervisor – (Lisbon, On-site) Lisboa

Overview

Bilingual Operations Supervisor – (Lisbon, On-site)

We’re looking for a motivated and experienced Bilingual Operations Supervisor to lead a team of customer experience professionals in a dynamic international environment. This is a
- time,
- site position in Lisbon — candidates must already be based in Lisbon or willing to relocate.

Responsibilities

• Supervise and manage daily team operations to ensure performance, productivity, and service quality.
• Monitor KPIs (quality, attendance, efficiency) and implement performance improvement strategies when needed.
• Coach, mentor, and develop team members to achieve individual and team goals.
• Handle escalated cases and ensure timely, effective resolutions.
• Promote a positive and collaborative work environment that drives engagement and accountability.
• Conduct regular team meetings to communicate updates, celebrate wins, and address challenges.
• Ensure compliance with internal processes, SLAs, and company policies.
• Collaborate with other departments to optimize workflows and enhance customer satisfaction.
• Support workforce management by overseeing scheduling, adherence, and attendance.

Qualifications & Skills

• Education: Associate’s degree or equivalent preferred.
• Experience: 2–4 years in operations, customer service, or team leadership.
• Preferred: Experience in a Call Center or BPO environment.
• Languages: Proficiency in one of the following language combinations.
• Leadership: Proven leadership and coaching experience.
• Skills: Excellent communication,
  - solving, and organizational skills.
• Other: Ability to perform under pressure, multitask, and meet deadlines; flexibility to work rotating shifts.
• Compensation: Salary + performance bonus + meal allowance: €1, 100 - €1, 700 per month
• Contract: Permanent Contract with Health Insurance
• Relocation: Relocation Package available for candidates moving from abroad

What You’ll Bring

• A leadership style that motivates and empowers.
• A passion for operational excellence and customer satisfaction.
• A growth mindset and commitment to continuous improvement.
• Strong interpersonal and
  - cultural communication skills.

Work Arrangement

• Location: On-site in Lisbon (mandatory)
• Schedule: Full-time, flexible shifts

Apply Now

Interested in growing your career in an international environment? Apply now or send your resume to irem. yucel@cbtalents. org