Bilingual Spanish/English Customer Advisor Setúbal

Bilingual Spanish/English Customer Advisor
Setúbal
Setúbal, Setubal, Portugal

Workster is partnering with a leading customer experience provider in Portugal to recruit a Spanish-speaking B2B Support Advisor for a global project in the digital advertising sector.

This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in
- driven roles, this is the role for you.

As a B2B Support Advisor, you will be responsible for providing
- time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service.

Your Role

• Supporting B2B clients (sales and advertisers) via live chat
• Troubleshooting
  - related issues and providing efficient resolutions
• Using ticketing tools to track, document, and manage customer interactions
• Escalating complex or technical cases as needed
• Maintaining
  -
  - date knowledge of platform features and updates
• Ensuring a high standard of service quality, responsiveness, and accuracy

Your Qualifications

• Fluency in Spanish (C2 level) and English (B2 level)
• Minimum 2. 5 years of experience in Digital Advertising or Technical Customer Support
• Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus
• Excellent communication and
  - solving skills
• Comfortable working in a structured,
  - paced support environment
• Tech-savvy and adaptable to platform updates and new tools

The Offer

• Attractive base salary and
  - based incentives
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and additional benefits
• Opportunity to work for a globally recognized brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and
  - equipped