Bilingual Spanish/English Payment Solutions Advisor Lisboa

Bilingual Spanish/English Payment Solutions Advisor
Lisboa
Lisboa, Lisboa, Portugal

Workster is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems.

If you have strong customer service skills,
- solving abilities, and experience working in a
- paced environment, this role is for you!

Your Responsibilities:

Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.

Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.

Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance.

Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.

Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and
- centric approach.

Your Qualifications:

Language Proficiency: Fluent in English and proficient in Spanish.

Education & Experience: High school diploma (mandatory).

Stable job history (not frequent job hopping).

Minimum 1 year of experience in customer service with a strong
- oriented approach.

Strong interpersonal and teamwork skills.

Ability to multitask in a
- paced environment.

High attention to detail and
- solving mindset.

Experience with automated customer service platforms is a plus.

Excellent written and verbal communication skills.

Strong organizational and computer skills.

Flexibility and adaptability to change.

Ability to work independently while following company protocols.

Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.

The Offer:

Stable Work Contract: Full-time,
- based position in Lisbon, Portugal, with structured shifts.

Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.

Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.

Health insurance & wellness programs.

Paid time off & holiday allowances.

Performance-based incentives.

Dynamic Work Environment: Work with an international team in the
- growing digital payment industry.