Billing Analyst Braga

Overview

Join to apply for the Billing Analyst role at CSG

Billing System Analyst is the primary Managed Service interface role for incidents/service requests/change requests and event management between CSG and a major Managed Service client. This role ensures effective communication between the client and our solution support and delivery teams for the operation of CSG software. Team members will be responsible for system monitoring and availability, technical incident triage, ticket management and communication.

Responsibilities

• Perform technical incident triage across multiple CSG products, including Ascendon, Xponent, DPM, and Quote and Order.
• Communicate with customers via the ITSM tool, phone, review meetings, and escalation bridges.
• Manage tickets (incidents, service requests, and change requests) through the ITSM tool.
• Monitor and manage SLAs to ensure adherence to contractual requirements.
• Take accountability for alerting and monitoring activities.
• Handle escalated tickets with high priority or those nearing an SLA breach.
• Play an active role in Major Incident Management.
• Produce performance reports for internal and external review.

Qualifications

• Hold a bachelor’s degree in Information Technology, Computer Science, Engineering (Electrical, Software, or Telecommunications), or a related field.
• Have a minimum of 2–3 years’ experience with system monitoring, ITSM tools/processes, and working in a
  - facing role.
• Are able to triage and engage with customers and L2/L3 teams for any functional or technical malfunctions faced in production.
• Have experience with monitoring via tools, scripts (shell/Perl), and email alerts.
• Have experience working with Unix/Linux basics and databases such as Oracle or My
  SQL.
• Are great communicators, both verbally and in writing, including strong reporting skills and proficiency in Power
  Point.
• Can communicate issues meaningfully to stakeholders at different levels, including those with less technical knowledge.
• Are willing to work standard business hours with
  - call duties outside of hours on a rotation basis.

CSG Perks & Benefits

• Work from Home,
  - office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Accommodations

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Location: Braga, Portugal

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance
• Industries: Telecommunications, Software Development, and IT Services and IT Consulting

Referrals increase your chances of interviewing at CSG by 2x

Get notified about new Billing Analyst jobs in Braga, Braga, Portugal.