Billing Operations Analyst at location: Lisbon, Remote

About the role

We're looking for a
- performing and dynamic Billing Operations Analyst to join our Finance Team at Pleo. This role is a unique opportunity to actively support the business to reach new milestones with people growth and great teamwork in mind. If you enjoy working at the intersection of Billing, Accounting and Automation – and want to help drive the future direction of Pleo – we’d love to hear from you!

What you’ll be doing

As a Billing Operations Analyst, you will:

• Review, approve & process credit note requests
• Review contracts & account setup accuracy when the need arises
• Answer internal billing questions in a timely & professional manner, including escalations
• Guide GTM & other teams on billing best practices
• Create & maintain Standard Operating Procedures (SOPs)
• Process refunds
• Drive internal projects from concept to completion
• Complete Month-End Close activities as required

What you bring

You’ll thrive in this role if you:

• Have 1+ year experience in a Finance/Accounting/Operations related field, with basic knowledge on Internal Accounting Standards (IFRS)
• Have advanced Excel skills including formulas and data analysis via pivot tables; SQL knowledge is a nice to have
• Can work independently to drive workload and identify areas of opportunity
• Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner
• Have previous experience with Billing systems and ERP systems (nice to have)
• Are proactive and curious in your way of working

Who you’ll be working with and reporting to

You’ll report to our Senior Billing & Revenue Manager and work closely with teams in Finance, Sales and Engineering. Our team of 3 is highly collaborative and dedicated to providing great support and improvement initiatives across the organisation.

How you’ll develop in this role

In your first 6 months at Pleo, you’ll:

• Become a
  - fledged SME on all things Billing.
• Become an active contributor in any projects you are part of to ensure your expertise allows the teams to achieve objectives.
• Identify or deliver a process improvement project.
• Be independent on daily activities once requiring support from team members for more complex projects.

We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in multiple areas such as Finance, Automation and multiple system usage.

Show me the benefits!

• Your own Pleo card (no more
  -
  - pocket spending!)
• Lunch is on us for your work days - catered meals or a lunch allowance based on your local office
• Comprehensive private healthcare - coverage options include Vitality, Alan or Médis
• 25 days of holiday + public holidays
• Hybrid and fully remote working options
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Access to mental health and
  - being support programs
• Paid parental leave

Why join us?

Working at Pleo means you’re working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means “more than you’d expect”, and it’s been the secret to our success over the last 8 years. We believe company spending should be delegated to all employees and teams, automated where possible, and drive a culture of responsible spending. Finance teams should work in unity with marketing, sales, IT and everyone else. Our four core values are: champion the customer, succeed as a team, make it happen, and build to scale.

About your application

• Please submit your application in English.
• We treat all candidates equally: apply through our application system; any correspondence should come from there.
• We are committed to diversity and encourage people from all backgrounds to apply.
• When you submit an application we process your personal data as a data processor. Find out more in the FAQs section at the bottom of our jobs page.