Billing System Analyst I Braga

Billing System Analyst I
Braga
Braga, Braga, Portugal

Job Description

Hi, I'm Genevieve Moodley, your Recruiter and guide to joining CSG! We are excited to learn more about you and your background.

Position: Billing System Analyst

This role serves as the primary Managed Service interface for incidents, service requests, change requests, and event management between CSG and a major Managed Service client. It ensures effective communication between the client and our support and delivery teams for CSG software operations. Responsibilities include system monitoring, technical incident triage, ticket management, and communication.

Responsibilities include:

• Perform technical incident triage across CSG products such as Ascendon, Xponent, DPM, and Quote and Order.
• Communicate with customers through ITSM tools, phone, review meetings, and escalation bridges.
• Manage tickets (incidents, service requests, change requests) via the ITSM tool.
• Monitor and adhere to SLAs.
• Handle alerting and monitoring activities.
• Manage escalated tickets with high priority or nearing SLA breaches.
• Participate in Major Incident Management.
• Produce performance reports for review.

Candidate Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 2–3 years’ experience with system monitoring, ITSM tools, and
  - facing roles.
• Ability to triage and engage with customers and technical teams.
• Experience with monitoring tools, scripts (shell/Perl), and email alerts.
• Basic knowledge of Unix/Linux and databases like Oracle or My
  SQL.
• Strong communication skills, including reporting and proficiency in Power
  Point.
• Ability to communicate technical issues to stakeholders at various levels.
• Willingness to work standard hours with
  - call duties on a rotation.

Perks & Benefits:

• Flexible work arrangements: remote,
  - office, or hybrid.
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off

Accommodations:

If you need assistance due to a disability during the application process, contact us at +1 (402) 431-7440 or accommodations@csgi.com. We provide accommodations for persons with disabilities throughout employment processes.

Our Principles:

• Impact: Empower others and make a difference.
• Integrity: Act ethically and authentically.
• Inspiration: Think boldly and innovate.

About CSG:

CSG helps companies deliver exceptional experiences, connecting people and businesses with valued services. With over 40 years of experience, CSG's technology and people solve complex business challenges and adapt to the digital economy. We foster a culture of integrity, innovation, and impact, making us a great place to work and do business. Learn more about CSG Inclusion & Impact.