Boutique Sales Associate - Fixed term contract (ECI Lisboa) Lisboa

Boutique Sales Associate - Fixed term contract (ECI Lisboa)
Lisboa
Lisboa, Lisboa, Portugal

Job Title: Boutique Sales Associate - Fixed term contract (ECI Lisboa)

Main Purpose

• Maximize boutique performance by achieving sales targets and strategic objectives.
• Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
• Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
• Advise clients to guarantee
  - quality service, following Montblanc's standards.
• Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
• Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.
  
  

• Sales Management:
• Manage product sales effectively.
• Achieve set sales goals.
• Handle the sales process according to the client type.
• Advise clients and ensure their satisfaction.
• Develop sales initiatives.
• Customer Relations:
• Ensure customer relations (agreements, service) according to Brand standards.
• Manage communication with clients (mailings, VIP client actions, telephone assistance, etc. ).
• Increase the customer database by providing all relevant information.
• Track customer files.
• Manage customer complaints together with the ABM.
• Brand Presentation:
• Maintain consistent adherence to brand presentation standards:
• Personal appearance and uniform.
• Luxurious appearance of the Boutique and displayed products (windows and displays).
• Marketing Implementation:
• Respect and ensure the implementation of all marketing campaigns.
• Actively participate in event organization.
• Boutique Operations:
• Ensure the Boutique's operation in the absence of colleagues.
• Demonstrate versatility in cash register and warehouse tasks.
• Ensure all sales are correctly processed in the computer system.
• Product Management:
• Participate in inventories.
• Prevent potential losses.
• Check merchandise reception.
• Prepare merchandise shipments.
• Transfer merchandise information.
• Information Management:
• Provide all necessary information to the store management to prepare reports.
• Actively participate in team meetings.
• Actively participate in training sessions.
• Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc. ).
  
Job Requirements/Pre-requisites


• Basic Education:
• Proven sales experience (required).
• Commercial maturity.
• Specific Knowledge:
• Knowledge of the product and the Brand.
• Professional Experience:
• One year of experience in the type of sales to be performed.
• Complementary training: Sales techniques.
• Other Skills:
• Ability to impact and communicate with clients.
• Service orientation - Ability to detect customer needs.
• Sense of responsibility and initiative.
• Excellent appearance and presentation.
• Languages:
• Portuguese
• English
  
Richemont is an equal employer

Duration of the contract: 6 months (July-December)

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