Bouygues Telecom. Customer Support Porto

Overview

Job Title: French Customer Support Specialist — Telecom Products

Location: Porto, On-Site

Working Hours: Monday to Saturday, 7:00–19:00 (rotating shifts)

Languages: Native French or Strong C2

Who We Are

Join a dynamic team in Porto! As a French Customer Support Specialist, you will assist customers across multiple channels, providing guidance on subscriptions, billing, technical troubleshooting, and more. No previous experience is required—just a passion for helping people and strong French communication skills.

What Youll Do

• Handle incoming calls from customers.
• Welcome and advise customers, offering personalized solutions.
• Support customers with subscriptions, billing, and technical troubleshooting.
• Share and live a positive
  - focused culture daily with your colleagues.

What Were Looking For

• Native French or C2-level French.
• No prior experience required.
• Ability to work
  - site in Porto (only local candidates within 30km).
• Positive attitude and
  - first mindset.

Salary & Benefits

• Base Salary: 930 euro/month (14 payments)
• Performance Bonus: 100 euro/month for the first 3 months, then up to performance
• Meal Allowance: 9 euro/day
• Transportation Reimbursement: Up to 40 euro/month
• Private Medical Insurance: Available after 4 months
• Total Compensation: Over 1, 400 euro gross/month (12 months) including base, bonus, and allowances

Extra Perks

• Work in a supportive and collaborative team environment.
• Learn and grow within the customer support and telecom sector.

Ready to Join Us? If you are a French speaker eager to start your career in customer support and live near Porto, apply today and become part of an exciting project!